Support Forum

Cant see images I've downloaded into canvas , only half of the content loads please help.

I am trying to login to box but blocked at 2nd step verification ad my mobile number has changed. Tried searching options but it seems there is no other option except opening a case which I can't do myself. Please help. 

I'm a PAID USER... and as usual, my account usage is GROSSLY incorrect.  I need you to run the script to reset the storage amount to the correct amount.  How is this still a problem???   Every time I have important business uploads to make, I run into this "lack of space" wall even when my storage is practically empty --- space that I'm paying for that should be available to me. Your company has been apologizing about this FOR YEARS.  FOR YEARS with NO SOLUTION, and no estimation on when this will be fixed.  It's disappointing and infuriating from a customer standpoint, that a paying customer has to submit requests just to use what they paid for.

Hello there,A collaborated file can't be edited using Box Tools because "This file is being edited with Box for Office for web. You can still edit this file at the same time." There doesn't seem to be anyone actually doing so, and when I click on "Box for Office for web," it's a hot mess with enormous page breaks that aren't actually in the shared file. Another option would be to download the file, delete the current one, and reupload it - but I can't delete it either because of this problem! (I'm the owner with owner permissions).Help! A phantom collaborator is holding this hostage. I've deleted my cookies/cache for Box, to no avail. I also did recently change browsers from Edge to Safari.Best,Nick

I installed Box Drive and started the application for the first time. Box Drive opened a window asking to Log In. I clicked on the link and logged in on Safari. After logging in, Safari updates the page to say "Launching Box Drive...", but the Drive never launches. The Box Drive page remains the same, asking me to "Log In". I am unable to use Box Drive because it never launches after logging in. Please help.

I deleted 30+ GBs to free up space, but it's not reflected in the storage.  How do I sync this?

Hello!Thank you in advance for your help.To my surprise, today, a folder content disappeared from my box. I can still see the empty folder on my box drive on my desktop, but I am not even able to see it on box.com. There is no trace of the files in the trash folders.I would be very grateful for any help. Regards

Hi, Does anyone know what are the SLA's when you open up a ticket with Box support? Thank You  

Hi, when displaying folders contents in the image preview mode, usually only part of the images are loading, especially in large folders. E.g. in a folder with 250 photos (all of the same data type), when opening the folder in picture preview mode, then only for 27 images the image would be displayed in Box, the rest would not load anymore, even if waiting for 5 or more minutes. All 250 files are visible on Box, but only the first 27 images would also be visible as preview. If then, after having waited for a certain time, I try to reload the whole page, usually more images are then being displayed, but it also takes more time and, most importantly, still not all images are being displayed. I can repeat that several times, but it might also be that nothing really advances much and that by reloading the page one basically is dumping time to waste, only. We had recently an upgrade of our internet connection speed on our site, but the problem keeps persisting, not seeming to be related to

Hi, I'm using Box for work as a guest collaborator of our client.Today, I tried to use your collaborative editing function for Microsoft Office on the app for the first time, but I got this error message: "Disabled by Administrator."I followed this page to enable it.https://support.box.com/hc/ja/articles/5954058378899-Box-for-Microsoft-Office%E5%85%B1%E5%90%8C%E7%B7%A8%E9%9B%86%E6%A9%9F%E8%83%BD%E3%81%AE%E6%9C%89%E5%8A%B9%E5%8C%96%E3%82%AC%E3%82%A4%E3%83%89   As I mentioned earlier, my Box account is a personal account just for collaborating with my clients, and I obviously have no administrator in my organization.I'm wondering who I should contact to obtain permission to use the collaborative editing function for Office in this situation.I appreciate your support in advance.

Hi,  I'm trying to apply to a Masters program at UNH and it says access is denied for the DEMN form. Any help would be greatly appreciated. 

Hello. I knew there is the limitations that each user may not consume bandwidth more than 1TB per month.So, I used 10 users and upload about 0.9TB by each user (about 9TB in total). But as a result, I received an email that my account exceeds the bandwidth limitations set forth in the Fair Use Policy (Section 1, article a) and violates the Box Terms of Service. I carefully read the Fair Use Policy again.I can't precisely understand what does mean below: >Additionally, customers with multiple account licenses may not use, on an aggregate basis, in excess of 1 TB per purchased user account license per month. This limit includes bandwidth consumed by a customer's users aggregately, by unauthorized service accounts, and by external applications. Does It means anyone can use only 1TB per month even if purchase multiple accounts, such as 10 or 100 accounts? Or I made any mistake? Thank you.

I have a user that can't log in because they don't have access to their authenticator. Can I reset this user's account so that they can log in without 2FA?

I support about 100 Mac users. For some of them, they can see folders on box.com that don't show up on their Mac until they right-click on the Mac window and choose "Refresh Folder." (This isn't a matter of users being impatient — some of the folders have been in the cloud for weeks or months, but don't show up on the Mac until they Refresh Folder.)The problem affects many users, and for each user, it affects many folders. All of the affected users are running Box v 2.37.142 on their Macs, and all of them are using macOS Sonoma or Ventura. Apart from quitting & relaunching the box app, and restarting the Mac, is there anything else I you recommend to fix this problem?

I have cleared out all the files and folders in my box and bin but it is still showing as 9GB used. Please help to run the script or even clear out all my items.

My account is showing the incorrect used capacity. Please run the script.

After creating a new user, no confirmation e-mail is being sent.  Attempting to login as user to get the re-send e-mail option sends a link that does not open.   Deleting and re-creating the user does not create/send an e-mail. I have access to all e-mail logs: no e-mail from box.com hit our domain.

Hi Team,What will be endpoint of API if subdomain enabled.Example -Default URL - https://api.box.com/2.0/events If enabled subdomain can we use API with default URL or do we need to use subdomain?

i have deleted multiple files and clean the trash bt the space occupied its the same, i read in box that you run a script to fix this... please run the script

Hello, I found all the folders and files in my Box file have disappeared. Please help. Thanks.

We had the previous owner of our box.com account leave our company.  I need to understand how to change ownership of the entire site and the billing info.   thanks, Tom

Greetings, I have installed the Box application on my Windows PC so I can read and write files to my employer's Box storage. On my local PC, directories that end in periods display problematically. The last period, which is the last character in the directory name, appears as a white square.  The directories appear fine when viewed through the Box web interface.  I suppose one workaround might be to rename the problematic directories to remove the trailing periods. However I'm reluctant to do this as this may complicate operations for my colleagues and our company's trading partners.  ^^^^^^^^^^^^ On the web site the directory appears fine, not that the folder name ends in a period.   ^^^^^^^^^^^  When I view the folder in Windows Explorer, the trailing period is replaced with an odd square character.  I would be happy to hear any ideas the community may have. Garrick Byrne

I clear all the folders and files in my account (include clearing Trash) but it still display 16.2 GB used          

Any Box.com page looks fine in Chrome. It's only the Sign In page that looks different: Ignoring the appearance, it still won't let me sign in to it.

I would like to close my account, delete this log in, and have the company purge all of my personal data. There is no option anywhere in the account settings or any other method. This seems to be a widespread issue for many others as well.