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Question

Empty account but storage displays 16.2 GB used

  • May 27, 2025
  • 1 reply
  • 9 views
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I clear all the folders and files in my account (include clearing Trash) but it still display 16.2 GB used

 

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    1 reply

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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Hi there,

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting! 


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