Skip to main content
Question

Empty account but storage displays 16.2 GB used

  • May 27, 2025
  • 1 reply
  • 71 views
C
Forum|alt.badge.img

I clear all the folders and files in my account (include clearing Trash) but it still display 16.2 GB used

 

aqv01HRMMXBTKDXV3VXA4KSNEMNVC.png

 

 

rxo01HRMN1RG5W4BGQH8FK1ECCG22.png

 

 

pnl01HRMMZMS8WKQZV5A9874RRB6F.png

    1 reply

    C
    Forum|alt.badge.img

    Hi there,

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting! 

    Terms of ServiceAccessibility statement