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Question

Not able to login due to MFA after phone number is changed

  • May 27, 2025
  • 1 reply
  • 13 views

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I am trying to login to box but blocked at 2nd step verification ad my mobile number has changed. Tried searching options but it seems there is no other option except opening a case which I can't do myself. Please help. 

1 reply

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Hi Mayank, 

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!