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Question

Unable to access my account due to Two-Step Verification

  • May 27, 2025
  • 2 replies
  • 25 views
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Dear Community, 

I am using individual account since 10 years, 5 days before suddendly unable to access my account and box asking to setup two-step verificatino and provide your phone number. after entering phone number i am unable to get any sms on my phone and i am stucked to access my account. i have contacted to support they asked we dont provide direct support to individual please contact community. please help me to access my account.

snapshoot attached for further clear understanding.

irfan ifwZUNty5HYpiqTsuwpMWliEg.png

    2 replies

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    Hi Irfan,

    Welcome to the Box Community! I'm happy to help.

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates. Thanks for your patience!

    Best,

    C
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    • community-manager
    • Author
    • Known Participant
    • 34746 replies
    • May 27, 2025

    5362079668 yes i continously looking into my email. but didnt get any further information. i have created this new account to access support because i was unable to access my previous account (of which case is registered). you need the my details of previous account. please ask whenever you need. i am seriously concerned about that. 

    thanks 

    Best,


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