I have a collaborator who is having one heck of a time trying to access our departmental box for reports. She has reset her password and received the email and reset the password but when she goes to input the new credentials it is still saying the credentials are invalid. Seeking answers to help resolve this matter quickly.
Hi Lamar,
Welcome to the Box Community! I'm happy to help.
This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates. Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.