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Question

Message "box full" - but it isn't

  • May 27, 2025
  • 1 reply
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I cannot upload data via thunderbird, but Box is far away from being full. Please run the script on my account. Thank you

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Jürg, 

Welcome to the Box Community, I'm happy to help!

The issue you encounter seems related to what is described in this article: 

I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box.

Feel free to write back in if you have any questions for me!

Best Regards,