Support Forum

Hi,   I have a shared account with another company. No problems for years. I now cannot download any files or folder to my local machine. I can upload without any problem. I can see the files and folders and I can preview them, But I cannot download or open in app. Box drive also will not let me open anything in synced folders. I have asked the owner to re-add me as an editor. Which he has done. Doesn't solve anything. .  Other users are not having the same issue. They can download fine.    Any thoughts greatly appreciated!

I have an issue that says I have to manually reset Box Drive, but it sends me straight to the forum but no answers. I am not sure what to do. the message says: Box Drive has encountered a problem that requires you to manually reset Box Drive. If the problem persists, please contact Box Support to further troubleshoot the issue.what should I do?

I am always getting the Box Sync window open upon OS login, but I am almost never using it. Can I get Box Sync started just in the background, i.e. minimzed to the system tray? That would be a valuable option under Settings.

Hi,   Admin Console is not visible in my account. because I try to add multiple users but the admin console does not find them. kindly check this issue in my account. Thanks

I am using less than 2GB of storage and it says I have used over 18GB of storage.  Its not accurate at all.  How do I reset or get the correct usage notification on my account. Last month, I did delete several files and it has not corrected itself. 

I recently purchased a new iPhone 14 Pro Max. I am trying to log into my Box account. I enter my username and password then go to the 2-factor authentication page. I enter my phone number and receive a temporary code to enter in order to access the account. However, when I click "Continue", I get an error message saying there was a problem sending me a text message and to contact support. I'm not sure what to do from here. Can someone please reach out and help me?

Hello, I am writing to report an issue with the Box API. I am currently using the BoxUpdateFolder service to update a folder in my Box account, but I am receiving an error message that says: "HTTP 403 - This file system operation exceeds supported limits - operation_limit_exceeded." I understand that this error occurs when the API call exceeds the supported limits for operations. However, I am not sure what specifically is causing this issue, as I have followed the API documentation and have not exceeded the limits intentionally. Could you please help me identify the cause of this error and provide any guidance on how I can resolve it? I have already checked the documentation and made sure that the API call is set up properly, but the error still persists. Thank you in advance for your help.

Any feed back on this issue would be greatly appeciated!!  From User:Using OneNote with shared Notebooks in Box.  This happened occaisionally pre-M365, now seems to occur more often.  Multiple copies of the same notebook get created when more than one person is editing the doc.  That's what I expect is doing it, no real idea.  New copy has a person's name tacked on to it with no  info on why.

Good afternoon, Our team is currently subscribed to a 100GB plan. However, BOX keeps showing that we reached our storage limit despite uploading very small sized files.

Hi I'm using Box android app. I uploaded/shared 2 files one from my WhatsApp and the other from my Telegram to my Box app. The files were saved in my Box as expected. But I still see copies of the files loading in the transfers folder for days!! I tried to delete them from the transfers folder but there's no way to do that. They keep loading nonstop! I uploaded many other files after this incident and things work well for all the files in the transfers folder (i.e., they load and then disappear once saved in desired folder in Box), except these 2 files which keep loading and refuse to disappear from the transfers folder. Please advise how to get rid of these imaginary copies of the 2 files in my transfers folder?

Good Afternoon, I have just taken delivery of a new laptop and i'm trying to install Box Drive, which I have downloaded direct from the box.com website. I open BoxDrive from my Downloads folder, and within a few seconds I get the following message: "An error has occurred during installation of assembly component {22D75DAD-658C-3109-91F7-4CB1A0729109}. HRESULT: 0x80070005." Any idea what this is, as this is a brand new laptop. Thanks David

Dear BOX Support, As the title says, I get a login error when I try to log in on Android. I can log in without any problems from Windows or a browser. I have two-step authentication set up, and when I enter a 6-digit number to log in, it takes a long time, and eventually it times out and I get an error message like "Contact your administrator to approve this device." I haven't used Box on Android for the past few months, but it was working fine before that. Just to be sure, I reinstalled it from Google Play and tried again, but I still had the same problem. *The language in my country is Japanese, so I'm using a translation. Sorry if the text is a little strange.

I deleted my all files in box dive, but the storage count is 4.2GB use. Please fix it, thank you .

I have a free personal Box account (even though Box requires me to put in a company name). I cannot find instructions on how to change my personal email address. All the instructions say I have to contact an administrator at my company, but this is a personal account that I set up. My work doesn't even use Box. How do I change my email address on my account?

Good morning, I have deleted a file on box from my iPad pro and I am unable to find a recycle bin. I would like to recover it from your server. What is the procedure ? Thanks    

Been having issues with synching box through Finder so I decided to uninstall Drive and install again ("Failed to initialise with MacOS). Now it won't even open to app so all I have is the browser. Any suggestions? I'm on Big Sur 11.6.   Thanks!

Hello, I created a Box account in order to access a folder someone shared with me via an email invite and the folder is not showing up in my account. Could you please let me know how I can add this folder to my account? Thanks

Every two days I am having to remove Box Drive and reinstall. This is terrible. Here it is 10 pm at night and I should not be dealing with this. Then you go to submit a help ticket and that's a true goat rodeo. We are testing Box as a permanent replacement for Dropbox. So not good

Every time i want to delete a file from box cloud on my desktop, it pops a message asking if im sure that i want to delete that file, is there any way to disable that double check prompt? Looking forward to hear from you.

Hello!Thank you in advance for your help.To my surprise, today, a folder content disappeared from my box. I can still see the empty folder on my box drive on my desktop, but I am not even able to see it on box.com. There is no trace of the files in the trash folders.I would be very grateful for any help. Regards

Hi, I have several external requestors from the same external company not receiving collaboration invites. I have resend the invite, delete them and send the collaboration invite again, they have checked their spam folder and nothing works.  Could you let me know what could be the problem? Many thanks,

Hello, Is there a way to send multiple templates to a recipient (in one email) or do we have to send each template separately? We have several templates and would prefer to keep them separate. This way, if any updates are needed, we can update individual templates without having to combine them into one PDF and revise the fillable fields for the entire packet. 

On my Mac (14.6.1) Box stopped responding. I removed app and reinstalled two times. When I launch, it says I have installed and old version over a new version and that I should send logs and open support case. I sent logs. How do I open a support case?

Hi there, signed up to Box yesterday. 5x Enterprise seats.How do I contact support directly?  Every link or path I follow brings me back to community support.If I try to use the chat box, I get asked to set a meeting with the earliest slot being about 4 days in the future.While I am in my trial period I have a few queries I want to resolve quickly to ensure it's the right product for us.Many thanks