Skip to main content
Question

Manually reset Box Drive

  • May 22, 2025
  • 7 replies
  • 54 views
C
Forum|alt.badge.img

I have an issue that says I have to manually reset Box Drive, but it sends me straight to the forum but no answers. I am not sure what to do. 

the message says:

Box Drive has encountered a problem that requires you to manually reset Box Drive.

If the problem persists, please contact Box Support to further troubleshoot the issue.

what should I do?

    7 replies

    C
    Forum|alt.badge.img

    Same issue:  How to reset Box Drive.  

    C
    Forum|alt.badge.img

    Same issue: How I can do it?

     

    C
    Forum|alt.badge.img

    Has anyone received support?  I've been dealing with this for more than a month and BOX drive still not working even after working with the IT Support desk and trying many options.

    C
    Forum|alt.badge.img

    since yesterday I have issues with box, I uninstalled it and reinstalled it and today I got this message to manually reset my box, can anybody help me please

     

     

    C
    Forum|alt.badge.img

    I have the same problem. I have followed the instructions several times to try to manually reset Box on my Mac:

    These methods provided via the link in the error: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

    I have completely uninstalled and re-installed Box. None of the above has corrected this issue. Help!

    C
    Forum|alt.badge.img

    Same issue here too. I've uninstalled and reinstalled several times. The prompts for the Mac don't seem to be doing anything. Help!! 

    C
    Forum|alt.badge.img

    It  happens every time I logout of one account and login into another on a MAC 11.7.3.

    I wanted to ask support about it but only option I have is forum

    Annoying but does not seem to break anything  

    Terms of ServiceAccessibility statement