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Question

How to contact support? (Enterprise account)

  • May 27, 2025
  • 1 reply
  • 90 views
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Hi there, signed up to Box yesterday. 5x Enterprise seats.

How do I contact support directly?  

Every link or path I follow brings me back to community support.
If I try to use the chat box, I get asked to set a meeting with the earliest slot being about 4 days in the future.

While I am in my trial period I have a few queries I want to resolve quickly to ensure it's the right product for us.

Many thanks

    1 reply

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    Hi Stef,

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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