Hi, I have several external requestors from the same external company not receiving collaboration invites. I have resend the invite, delete them and send the collaboration invite again, they have checked their spam folder and nothing works.
Could you let me know what could be the problem?
Many thanks,
Hi Isabel,
Welcome to Box Community and happy to assist!
As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Premier Services.
At this rate, please get in touch with your internal helpdesk team for immediate assistance.
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