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Question

I can't log in from new phone

  • May 23, 2025
  • 1 reply
  • 41 views

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I recently purchased a new iPhone 14 Pro Max. I am trying to log into my Box account. I enter my username and password then go to the 2-factor authentication page. I enter my phone number and receive a temporary code to enter in order to access the account. However, when I click "Continue", I get an error message saying there was a problem sending me a text message and to contact support. I'm not sure what to do from here. Can someone please reach out and help me?

1 reply

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Hi Roberto,

Welcome to the Box Community! I'm happy to help.

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

Please check your email for updates. 

Best,