Support Forum

My account was at 52gb yesterday, now it shows 117GB?? Help. This is not correct.

Even if I delete unnecessary files in the folder managed by this account and there is nothing in the folder, the storage capacity of 9.7GB may be used. Can you please take measures so that the storage capacity is displayed normally?

Hi. I sign up Box using the Google gmail integration, where it's not required to create a dedicated password for Box login. Now someone has shared me a Box folder, and it's required for strong password before I can access. I tried to create a new password from Account settings, but it's giving me error. I cannot access this shared folder until the password issue is resolved. How can I resolved this issue?

Hello, I am receiving the following message on a MacBook Pro M2 Max running Sonoma 14.6.1. I tried deleting the application and reinstalling and the message persists.

Is there any way to get any information about what item a group was added to in the GROUP_ADD_ITEM event? It seems to only report the group that was added and the user that added the group. On the flip side, I don't seem to get any GROUP_REMOVE_ITEM events (even when the group is removed from the admin console) and get COLLABORATION_REMOVE events, which include information on the item the group was removed from.

Hi, my colleague has changed her phone number and can no longer access her Box account as her mobile number has changed and she can no longer receive the 2 step verification messages. Her associated email address is <personal information-redacted> Please can you contact her with steps to reset this?

Bonjour, Après modification, lorsque j'enregistre un document déjà existant dans la Box, je reçois ce message d'erreur : Le chargement dépasse le quota de stockage. Que faire ? Car du coup cela ne s'enregistre pas et je peux tout reprendre à 0 des modifications préalablement effectuées Merci beaucoup        

Hello, I don't get an email from the new user who invited me to the box, and when I check the box collaborator list, the user is confirmed to be in [On hold] state. Can you tell me the cause and how to solve it?

I have uninstalled, updated my Dell pc and nothing is working. I need to access BOX via File Explorer but this error stops me! Please HELP!

my drive says I'm using 9.1gb of 50gb but its completely empty. i don't know why this keep happening

Can you please investigate my account, specifically the storage limit? I have files that are less than 10GB Thanks

i have a customer that want me to download his files 100M how can i know my throughput , on how many request per min / per day , is it per client or per application. how can i know the maximum requests i can make per day ?

After upgrading from the free plan to the business plan, most of the existing files are gone. It seems that more files are slowly being made available for viewing, but it has been over two full days now and most of them are still not available.

We've noticed that the default search is now contained to the existing folder.  Is this a change Box recently made?  The default search used to be "everywhere."

I completely deleted a folder in box yesterday. It wasn't even in the trash. I would like to restore it, is it possible?  

I am having the same issues as other users presented. I have uninstalled and re-installed and it does not resolve. 

 issue root cause is user’s MFA authenticator not correspond to Box’s  2-step authenticator（used wrong app to bind, can not access now）. Can you help to reset the user box account profile or clean the authenticator . thank you Users ID: <personal information-redacted>

I am trying to upload folders containing files to box since I cannot have two box apps on my computer. When I upload the folder on box, it just uploads an empty folder without the files. Please help because I do not want to lose my files that I thought is uploaded when it is not

I am interested in buying with my team the Business plan but we want to know if we buy 1 month, then we can buy the year with the $180 discount? I would also like to know if there is any inconvenience in using Box as a backup system in our company, that is, we have around 10 TB between PDF, Words, Excel, Adobe (Photoshop and Illustrator), each one of our employees has approximately 1 TB in their computer, as each one will have their own user, that would be 10 TB, is there any inconvenience in backing this up? And if in the future it increases, do they give us security of not losing the files?

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Hello, when I import a word-file to create a template for signature requests, the quality of the text from the word document is significantly lower than the automatically generated text - see screenshot. What can I do in order to improve the display quality of the imported text? Thanks a lot for you help in advance and best regards - Jan

Hi Team, I changed my smartphone with 2FA set up, so I can no longer obtain the code. Please help.I am not the one who wants to reset it.I will provide the email address in question. Thank you!

We are not able to open or download any box files, please let us know if there is any downtime going on.  

Hi,  in my admin dashboard's heat map I can confirm the logins shown, but when I switch to downloads, I see downloads from across EU and USA without any sign-in activity from these regions.  How can that be explained (security thread) ? Many thx, Peter.