Support Forum

My email address which is a mailbox was used to set up admin on my account. I used this account to set up SSO but there is no way for the account to use sso to sign in. I can now not access my account. Please assist. 

Hello. My colleague cannot visit box page even he is invited. When I look into all collaborator, he is displayed as "pending". He received verification e-mail after he input his e-mail address, but it was expired. He needs the e-mail again. What can we do?  

My account needs verification. Can you please help

When sending signature requests, we often need the same Box user to send different types of documents from specific department email addresses. For example, a Referral Partner Agreement should be sent from x@domain.com, while other documents should come from y@domain.com. Although it’s the same Box user as the sender, they need the flexibility to select different sending email addresses. Is this possible?

When I open the box on a web browser (chrome) and try to edit the excel file,I get “Local editing is blocked by security policy”.I am a co-editor, so I should be able to edit the file, but why can't I edit it?  

Some files have been shared with me in a password protected folder. I can't open or download any of the files from the link. I have the password, but I'm not getting an option of entering the password. How can I download the files? Nothing happens when I click on the download arrow

Hello! My colleague gets an "Authorization is Denied" message when he clicks the "Accept Invite" link. What should he do? Thanks in advance!

Hello,    Is there a way to see all the box tags that I tagged another user in? Thanks

Hi all, I believe I'm running into this bug from 4 years ago https://support.box.com/hc/en-us/community/posts/1500000868842-Error-Grant-credentials-are-invalid?page=1#comments   Judging by responses on this thread, it appears to be an ongoing bug which is manually managed by Box Support staff. Unfortunately, I can't find a way to get in touch with Box Support other than this community forum. Client Id is `a5lfxcrntbddqq3db3k2r3wl00q4vero`

I'm a beginner on using Box services.I'm working on setting that files can be moved to 'old' folder when having uploaded for 24 hours.How can I set this in Box Relay?

I have the same error as a previous poster I'm also on windows 10 home 64 bit. This happens since update 2.42.212. Uninstalling Box and reinstalling a previously downloaded version works temporarily until the update is forced from Box. Traceback (most recent call last):  File "box\app\bfd_main.py", line 18, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "box\patch\win32timezone_patch.py", line 12, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "win32timezone.py", line 244, in <module>ImportError: DLL load failed while importing win32api: The specified module could not be found.

I've been messing with a couple of PPTX files, and I cannot seem to get them to open in the Online format; only the Desktop app seems to work. I tried creating a PowerPoint in Box, but it redirected me to the Desktop app, and when I saved it (a place PowerPoint deck), I still could not open it via Box's Online option.Has anyone else experienced this lately?

The invitation email for the collaborator is not being received at a specific address.Here are the things we have confirmed so far:- The address is correct.- The email has not been delivered to the spam/junk mail folder.- The email is not being filtered by the email server from box.com. If the following email address is registered on the suppression list, please remove it:<personal information-redacted>

Hello, We have an app released to the Box App marketplace for a long time now, but we've just discovered that if we check "Require web app integrations to use secure connections (SSL)" in enterprise settings - the app cannot be added. All of the urls are https and have proper ssl certificates installed. What can we do to resolve the issue? App: https://app.box.com/integrations/ares_kudo_dwgdxf_cad_viewer_for_box/i (client_id: 2j93yprw2jfctez000zb5d3cy55asa08)

Hello, When using the "Microsoft Excel Online" feature, my work keeps disappearing and defaulting back to it's original upload. This issue has also happened with one other person. May we please get assistance with this! Thank you!   

Currently I have lost the ability to create / share box shortcuts / URLs from windows explorer using box version 2.42.212. I need to create a support ticket as this Box upgrade does not work for me on Windows 11. I submitted the logs  but that's as far as I got.Current Version:Upgrade attempt:

I cannot access a folder that I have been invited to collaborate on by an user outside my organization. When I click on accept invite, it says it cannot find the page. If I click on all files on the blue left ribbon and select the folder, it provides a blue error message.

When I log in, I get the message "Your password has expired. Please enter your email address and we'll send you instructions on how to create a new password." I followed the instructions to enter my email address and reset my password, but I haven't received the password reset email. What should I do?

Even though the Box status site shows "Microsoft Online" as being operational, multiple members on my team are having issues opening a powerpoint file on Box despite trying different browsers, clearing our cache/history, removing and re-installing relevant apps as suggested here, etc. We're getting the following error message: The refresh button doesn't work even after trying it 10+ times. Is anyone else having this issue? This is causing a big disruption for us.

I moved a file folder from my computer to Box Drive, after a while, I notice not all files are available on the website.  If it's not available on the website/cloud, then the people I share with can't see the files either.  Why is this not consistent?  I thought it should be real-time sync.

Hello,  When I log into the box. I log in and do not see anything but a blank screen. I am able to receive the two-factor authentication and I seem to login successfully and the screen is blank. If I try to access a box link from our records, I am able to access the link.and gain access to the box, but I cannot seem to login directly.  I have cleared my cache, history, and cookies and I tried 2 different browsers; Google, then Edge and have performed all recent windows and google chrome updates. 

メール確認リンク有効期限切れてしまったので再送信お願いします。

Hi there, I've been really struggling with Box today. I wanted to move my box folder on my harddrive, and so made a copy of it. And then discovered that not all my files copied over, and then went to go find them online in Trash so I could restore them. A whole lot of my files (GB's of them!) did not restore and when I clicked on them to try manually restore them, I got an error about "A collaborator" and "Not having access" and now they're gone from my Trash!  Please help me get them back. I'm devastated and so frustrated.  From a very very unhappy Box user :( MJ  

Unable to send request in BoxSend.

現在決済されているクレジットカードを法人カードのVISAデビットカードに変更したいのですが、「新しい支払方法を追加」から必要情報を入力しても、以下のメッセージが出て完了できません。 「要求の処理中にエラーが発生しました。お支払い情報を処理できませんでした。すべてのフィールドの入力内容が正しいことを再確認し、もう一度実行してください。」 ちなみに、その法人VISAデビットカードのローマ字氏名は「BUSINESS　ACCOUNT」となっているものです。PayPay銀行のVISAデビットです。 何が問題でしょうか？