Skip to main content
Solved

I am getting the error while previewing a file using Content Explorer?

  • July 24, 2023
  • 5 replies
  • 329 views
N

ContentExplorerError

I am using the following references,
href="https://cdn01.boxcdn.net/platform/elements/16.0.0/en-US/explorer.css
src="https://cdn01.boxcdn.net/platform/elements/16.0.0/en-US/explorer.js

Best answer by Niladri

Hi @ostefaniuk,

Yes, we have fixed the issue.
We were using RequireJS library which caused the preview issue.

However, we have fixed the issue by forwarding ‘fixDependencies’ property to Content Preview widget by using ‘contentPreviewProps’ property.

Please find the following code snippet:

var contentExplorer = new Box.ContentExplorer();
contentExplorer.show(folderId, accessToken, {
    container: ".explorer-container",
    contentPreviewProps: {
        fixDependencies: true
    }
});

Regards,
Niladri

5 replies

ostefaniuk Box
  • ostefaniuk Box
  • Developer Advocate
  • July 24, 2023

Hello @Niladri, thanks for posting your question. Firstly, could you please use the latest version which is 17.1.0?

https://cdn01.boxcdn.net/platform/elements/17.1.0/en-US/explorer.css
https://cdn01.boxcdn.net/platform/elements/17.1.0/en-US/explorer.js

Could you specify what Frontend framework are you using? Are there any additional errors in the browser console?

Regards,
Olga

N
  • Niladri
  • Author
  • Known Participant
  • July 24, 2023

HI @ostefaniuk, Thanks for answering the question. We are using a script that seems to be causing the issue.

Regards,
Niladri

ostefaniuk Box
  • ostefaniuk Box
  • Developer Advocate
  • July 26, 2023

Hi @Niladri, did you managed to adjust the script you mentioned?

N
  • Niladri
  • Author
  • Known Participant
  • Answer
  • September 6, 2023

Hi @ostefaniuk,

Yes, we have fixed the issue.
We were using RequireJS library which caused the preview issue.

However, we have fixed the issue by forwarding ‘fixDependencies’ property to Content Preview widget by using ‘contentPreviewProps’ property.

Please find the following code snippet:

var contentExplorer = new Box.ContentExplorer();
contentExplorer.show(folderId, accessToken, {
    container: ".explorer-container",
    contentPreviewProps: {
        fixDependencies: true
    }
});

Regards,
Niladri

ostefaniuk Box
  • ostefaniuk Box
  • Developer Advocate
  • September 6, 2023

Hi @Niladri, Thanks a lot for the update!

Terms & ConditionsCookie settingsAccessibility statement