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403 when creating a new app user


Hello box folks,

I’ve created a new app with JWT authentication and while most everything so far has worked as expected, I’m getting a 403 error when trying to create an app user: ‘The request requires higher privileges than provided by the access token.’

Question for you: do I need a paid enterprise account to create app users or can it be done with a developer account. If it can be done with a developer account, can you point me to any documentation about what app permissions need to be enabled to create an app user?

Thank you.

2 replies

  • Author
  • New Participant
  • 1 reply
  • March 1, 2024

Ah, I think I figured it out. I had to reauthorized my app after changing permissions to allow for managing users.


rbarbosa Box
  • Developer Advocate
  • 553 replies
  • March 11, 2024

Hi @user197 , welcome to the forum!

Usually that is the main cause, I keep forgeting to re-authorize the app.

You can also check if you have App+ Enterprise access:

And the manage users:

Best regards


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