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403 forbidden error in boxcli using JWT authentication

  • March 5, 2024
  • 1 reply
  • 181 views

Hi all,

I created an app using JWT authentication and assigned it all permissions in the dev portal, and subsequently authorized it. When trying to run basic commands like “box users”, I am getting a 403 forbidden error. The app has the manage users checkbox checked, and has been authorized. Any ideas why I’m getting an error here? I appreciate your insights, thanks.

1 reply

rbarbosa Box
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  • Developer Advocate
  • March 11, 2024

Hi @clarbgb , welcome to the forum!

First I would ask you to confirm if the application is indeed authorized in the admin console. This is a 2 step process, you submit it and then the admin approves it.

If in the mean time you have updated the application scopes, then it must me re-submitted and approved.

If all that checks out then check if the application is App+ Enterprise Access:

Let us know if this helps.