Reva Solutions is thrilled to showcase our powerful integration between Box and ServiceNow that leverages the power of Box AI to fully automate your HR processes, saving time and boosting efficiency. By using Box AI, the system can automatically classify documents, extract key metadata, and trigger actions, all without the need for manual intervention.

How It Works

This integration between ServiceNow and Box streamlines HR processes by connecting the platforms, with employees initiating requests in ServiceNow and documents being stored and processed in Box. When a request is submitted, a corresponding folder is created in Box, and attached documents are moved there. Box AI then automatically classifies these documents, extracts key metadata, applies this to the files for easier search and retrieval, and intelligently files the documents into the correct subfolders. This results in automated request closure, with no manual intervention from an HR agent.

See a detailed breakdown of this process in our demo video here.

Key Benefits

This integration offers several key benefits:

• Automated document classification and filing into appropriate folders, based on document type using AI.
• Automatic extraction of metadata that is then applied to the files for easier search and retrieval.
• Reduced manual work for HR agents by automating the time-consuming task of document classification and filing.
• Faster processing times since requests can be completed without manual review. This reduces turnaround time for employees.
• Improved data accuracy due to the reduced risk of human error.
• Enhanced productivity for HR teams, who are freed up to work on higher-priority tasks.

Advanced Features & Handling Exceptions

Even with automation, there are instances where manual intervention is needed. For example:

• Verification tasks: If a document requires additional verification (e.g., bank account details), a task is automatically created for the HR agent.
• Backend Errors: HR agents will be notified of any errors or system issues that need to be addressed.
• Manual Intervention: This is allowed to permit extra review or if other specific needs require it.

Contact us today and discover how our Box and ServiceNow integration can improve your HR processes and free up your team to focus on strategic initiatives.