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What is the Hubs admin management page? The Hubs admin management page is an area in Admin Console where admins (or co-admins with access) can view all of the Hubs within their organization. Once an admin accesses this page, they will see a list of all of the organization’s Hubs as well as detailed information about each Hub like Number of Views, Last Viewed, Last Updated, Collaborators, and more.
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How do admins access the Box Hubs admin management functionality? Admins can manage their organization’s Hubs from the Hubs admin management tab on Content page, which can be accessed from the lefthand navigation menu in the Admin Console.
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What admin management functionality is available for Hubs? From the Hubs admin management tab, Box admins have the ability to modify the settings or delete specific Hubs. These settings are identical to the ones available to Hub co-owners. Additionally, admins can edit their organization’s Hubs by either logging in as a specific user who has editor or co-owner access to the Hub or by adding their Box account as a Hub editor or co-owner.
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Can Box admins add and manage co-admin access to the Hubs admin management page? Box admins will have the ability to assign which co-admins can view and manage the Hubs admin management page, and this will be done by navigating to the Users & Groups tab in the Admin Console.
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How can an admin locate a specific Hub? To find a specific Hub, search by the Hub's name or ID (which is the number in the Hub's URL). Utilize filters to refine the search based on criteria such as last updated date, number of views, and external collaboration status.
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Can admins find specific Hubs users and change their access level? Yes! To find a specific Hubs user, click on collaborators and enter their name in the search bar. Once the user has been found, the admin can click into the user to change their access level or invite them as a new collaborator to the Hub.
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Can admins manage the shared link settings for a Hub? Yes! Admins can manage the shared link settings for a Hub by navigating to the more button (…) and selecting Share Hub. From there, Admins can create or remove the shared link for the Hub.
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Can admins see which Hubs are most viewed? Yes! To see which Hubs are most viewed (or least viewed) click on the arrow near the Last Viewed column.
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Can admins search for abandoned Hubs? Not yet. but this will be available in the future. Abandoned Hubs are Hubs without co-owners (remember the organization is the Hub owner). Admins can identify which Hubs are abandoned by using the 'Co-owners' quick filter and leaving the field blank.
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Can admins add a group to a Hub? Yes, admins are able to add a group to a Hub. However, note that group settings need to be enabled properly to allow a group to be added to a Hub by co-owners or admins. If a group is unable to be added, we recommend checking the group settings first.
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Are view counts updated in real-time? View counts are updated very quickly, but not in real-time, so a small delay of a couple minutes is possible. If a view count appears wrong (ex: I just viewed a Hub, but the count didn’t go up), please
wait a few minutes before trying again.
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Will admins be able to see the number of views on the content in a Hub (not just see number of views on the Hub itself)? Not at this time, but it is on our radar to add in the future.
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What customers are able to see it? Customers with Enterprise and Enterprise Plus plans will automatically have access to this feature if Hubs creation are enabled for their Enterprise.
