I am a member of two different box groups and in both of them, I am unable to view/download pdf files.  I am able to view microsoft word, excel, and powerpoint files, but I am not able to open pdf files.  Process of steps to open pdf before error:

• Selected “More Options”
• Open with…
• Adobe Acrobat (web)
• Pop up box arrives that says, “Get the world’s best PDF and e-signature tools embedded inside Box with Adobe Acrobat for Box.  This third party application is requesting the ability to: Read from file xxxx.pdf. You will be taken to a 3rd-party application.”
• Select Okay
• New tab for Adobe Acrobat opens but then receive the following error message, “File preview error.  File preview not available, please reload to try again.”
• All reload attempts do not open pdf

Also tried Open with: Open with Adobe Acrobat but get error message, “Unable to open.  xxx.pdf could not be opened because you are not connected to the internet. Please check your internet connection and try again.”

Also tried downloading but nothing happens and no downloads are made

Please assist!!