I am trying to add a user - we currently have 9 and my admin account says that there is 1 available. When I try to add a user, I am told all available seats are taken.
Why the disparity?
Solved
No available seats
Best answer by Jey Bueno Box
Hi
There are instances that if you previously deleted a user to free up a license, there might be a delay in the system updating the available seats count. This results to pending deletion status of a user that was removed.
It's recommended to wait for some time and try adding the user again later. You may also try using a different browser or computer.
If the issue still persists, please reach out to our Product Support by submitting a support ticket here.
Thanks and have a great day! 🌞
Hi
There are instances that if you previously deleted a user to free up a license, there might be a delay in the system updating the available seats count. This results to pending deletion status of a user that was removed.
It's recommended to wait for some time and try adding the user again later. You may also try using a different browser or computer.
If the issue still persists, please reach out to our Product Support by submitting a support ticket here.
Thanks and have a great day! 🌞
Anytime
Please feel free to post your interesting topics, questions, and thoughts related to Box here in our community. 🤗
Hello,
The discrepancy could be due to a few reasons:
1. Licensing Limits: Your account may have a limit of 10 users, including the admin, so with 9 users already active, only 1 is available. Check if any users are inactive or not fully set up.
2. User Management: Sometimes, a user might be in a suspended state or not counted correctly in the admin panel. Review your user list to ensure there are no inactive accounts.
3. System Glitch: There could be a temporary issue or bug in the system. Try refreshing the admin panel or logging out and back in.
4. Account Type: If you have different tiers of accounts, make sure you’re looking at the right settings for your specific plan.
To resolve this, check your user management settings and consult the documentation or support for your platform.
Best Regards
Michael Gardner
Hi
I’m the account owner and currently on a plan with 3 seats. I’ve deleted all previous external users, but my dashboard still shows 4 of 3 seats used, even after upgrading my plan earlier today AND deleting the previous users.
How do I get this to correct as right now I signed up for 3, cannot add my husband so he can send me files for his business. This is so frustrating. If I cannot figure this out, I will have no choice but to close my account.
Lisa
👋 Hi
I can confirm that you’re currently using 2 out of 3 seats, so you should be able to add your husband as a managed user. While we can’t confirm the exact cause of the issue, it’s possible there’s a delay in updating the available license count. We’ll report this internally for further investigation.
Could you please try adding a managed user again? If the issue persists, try clearing your cache and cookies, or attempt the action using a different browser or Incognito mode.
If you need further assistance, feel free to reply to this thread and we’ll submit a ticket on your behalf.
We appreciate your patience as we work to resolve your concern.
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