I am trying to add a user - we currently have 9 and my admin account says that there is 1 available. When I try to add a user, I am told all available seats are taken.
Why the disparity?
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Hi 
Welcome to Box community!
There are instances that if you previously deleted a user to free up a license, there might be a delay in the system updating the available seats count. This results to pending deletion status of a user that was removed.
It's recommended to wait for some time and try adding the user again later. You may also try using a different browser or computer.
If the issue still persists, please reach out to our Product Support by submitting a support ticket here.
Thanks and have a great day! 
Many thanks
Anytime 
I look forward to have this resolved soon.
Please feel free to post your interesting topics, questions, and thoughts related to Box here in our community. 
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