Hi @RichardL  Welcome to Box community!

There are instances that if you previously deleted a user to free up a license, there might be a delay in the system updating the available seats count. This results to pending deletion status of a user that was removed.

It's recommended to wait for some time and try adding the user again later. You may also try using a different browser or computer.

If the issue still persists, please reach out to our Product Support by submitting a support ticket here.

Thanks and have a great day! 

Many thanks

Anytime @RichardL  I look forward to have this resolved soon.

Please feel free to post your interesting topics, questions, and thoughts related to Box here in our community. 

Hello,
The discrepancy could be due to a few reasons:

1. Licensing Limits: Your account may have a limit of 10 users, including the admin, so with 9 users already active, only 1 is available. Check if any users are inactive or not fully set up.

2. User Management: Sometimes, a user might be in a suspended state or not counted correctly in the admin panel. Review your user list to ensure there are no inactive accounts.

3. System Glitch: There could be a temporary issue or bug in the system. Try refreshing the admin panel or logging out and back in.

4. Account Type: If you have different tiers of accounts, make sure you’re looking at the right settings for your specific plan.

To resolve this, check your user management settings and consult the documentation or support for your platform.

Best Regards
Michael Gardner

Hi @michael569gardner Thank you so much for sharing your insights regarding the possible cause of the issue adding user. This is very helpful