My boss can't log in to his box with his Email address and password because he is asked for a 6 digit authentication code. He doesn't remember setting up 2-step verification for his box account, so he doesn't have Authenticator set up on his phone. Nor does he receive the 6-digit authenticator code on his mobile social networking sites or in his email. Is there any way to reset his account?
My boss cannot log in because he cannot get the 2-step verification code.
Userlevel 4
Okay, thank you very much for the quick response. I will try the support forum on support.box.com. Regards,
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.