My boss cannot log in because he cannot get the 2-step verification code.

Question

My boss can't log in to his box with his Email address and password because he is asked for a 6 digit authentication code. He doesn't remember setting up 2-step verification for his box account, so he doesn't have Authenticator set up on his phone. Nor does he receive the 6-digit authenticator code on his mobile social networking sites or in his email. Is there any way to reset his account?

Best answer by thomasdeely Box

@kenken please direct this question to our support forum on support.box.com thanks

thomasdeely Box · Accepted Answer

@kenkenplease direct this question to our support forum on support.box.com thanks

kenken · Answer

Okay, thank you very much for the quick response. I will try the support forum on support.box.com. Regards,

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