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My boss cannot log in because he cannot get the 2-step verification code.

  • August 20, 2024
  • 2 replies
  • 241 views

My boss can't log in to his box with his Email address and password because he is asked for a 6 digit authentication code. He doesn't remember setting up 2-step verification for his box account, so he doesn't have Authenticator set up on his phone. Nor does he receive the 6-digit authenticator code on his mobile social networking sites or in his email. Is there any way to reset his account?

Best answer by thomasdeely Box

@kenken please direct this question to our support forum on support.box.com thanks

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2 replies

thomasdeely Box
  • Sr. Community Manager
  • 70 replies
  • Answer
  • August 20, 2024

@kenken please direct this question to our support forum on support.box.com thanks


  • Author
  • New Member
  • 1 reply
  • August 20, 2024

Okay, thank you very much for the quick response. I will try the support forum on support.box.com. Regards,


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