A Customer Success Story by:
Casey Bigger, Senior Customer Success Manager
 

 Enhancing Care in the NICU Department with Box's Keriton Integration

A leading hospital is committed to providing exceptional care for all patients, including the most vulnerable populations such as NICU babies and their mothers. With a focus on improving technology, streamlining processes, and ensuring content compliance and security, they embarked on a mission to enhance the quality of care in their NICU department.
 

To fully support this goal from a content-management, security and compliance perspective - they leveraged the power of Box's developer portal to easily build a connection to their new HIPAA compliant software called Keriton. The hospital recognized the need for a more efficient and secure solution than legacy FTPs or on-premise systems for file storage requirements and reporting for this new process.

 Improving Collaboration Efforts and Addressing Challenges in Implementing Box Solutions:

• The groundwork for this use case and others was laid over the past several years through consistent monthly meetings delivering product updates and engaging with our admins/champion stakeholders who understood the value of an integrated, secure content ecosystem and were able to help Box align to their ongoing goals.

• The Information Security team, IT department, and Clinical Staff provided support and/or signoff throughout the process.

• Accessing various LOBs/stakeholders within the complex web of a hospital system can be challenging. However, by enabling our admins and main stakeholders on the full functionality and value of Box, they were able to help identify specific use cases and business areas that would benefit from deploying new integrations on Box with the added benefits of interoperability and HIPAA secure/compliant content management.

 Successful Implementation of Box Integration for Clinical Data Tracking and Patient Safety

The collaborative effort resulted in a successful integration to Box in 2024, which empowers clinical staff to seamlessly track the required reporting data from Keriton in a secure and compliant way, improving monitoring processes for NICU feedings, breast milk pumping, and patient safety.

This use case was identified and deployed by our main customer champion, who appreciated the opportunity to move away from legacy solutions such as FTP or on-premise file servers. As a result, this integration has joined numerous others that successfully power their business in the content cloud. Due to the ease of use, ability to self-configure, and value provided - our customer expressed enthusiasm for continuing to find additional value with new use cases that are just as simple to activate.

 Maximizing Customer Success through Education and Collaboration

To enhance customer success and drive growth, we will continue partnering with our customer to showcasing Box's robust integration capabilities with minimal setup, focusing on delivering additional value through new use cases and clinical team deployments.

By building strong relationships based on trust with customer champions who understand the value of Box as their Intelligent Content Cloud; we can amplify our positive impact on their business tenfold as these champions become extensions of our own teams bringing forth new opportunities to integration and automate critical business processes.