Hello, I am an individual with an individual box account. I got a new iPhone and lost my Authenticator App and all the tokens. Now I cant login to my box account and there is no admin to reset it. Support.box.com is unhelpful and sent me here. Can anybody please help me? I have no IT background and Ive been locked out for a few weeks already.
Lost Authenticator App, Box Support wont help me
Hi @knh, welcome to the forum.
This forum is dedicated to developers using the Box platform API’s and SDK’s.
Not much we can do. I suggest you insist a bit with support, and make sure the information you give them is consistent. If not, it will raise red flags as someone trying to social engineer them to get access to an account.
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