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I experienced a sync rollback after migrating from Box Sync to Box Drive. The file was actively updated until recently, but after restart it reverted to a version dated May 31, 2026. Version history exists but is inaccessible due to plan limitation. I need server-side recovery or rollback to the latest pre-overwrite version.  

On July 30, 2026, an update to the Box Terms of Service ("Terms") will take affect for those users whose accounts are subject to the Terms and not a separate written agreement, such as the Box Service Agreement. None of these changes affect the pricing for your subscription to the Box Service.The Terms reflect the commitments Box and its users make to each other. The updates include language to clarify your responsibilities for service resource overages and how you can contact Box.By continuing to use the Box service, you confirm that you have reviewed and agreed to our updated Terms of Service which you may view here. 

We are incredibly excited to announce support for 21 CFR Part 11 compliance in Box Sign via the public API, enabling developers in life sciences, pharmaceutical, and healthcare organizations to build e-signature workflows that can support FDA signature requirements within their own custom or third party applications. Users will need GxP Validation enabled in order to leverage this new capability. With API support for 21 CFR Part 11 e-signature requests, developers can:Create 21 CFR Part 11 e-signature requests via API using "request_flow": "cfr11" Retrieve and list 21 CFR Part 11 templates with the new request_flow field Leverage e-signature validation with signer reason and is_validated fields Utilize flexible document preparation experiences with the ability to choose between guided or async validationTo learn more about this release, please see 21 CFR Part 11 Requests and Create a Box Sign Request.

Thanks ​@Ben Weiner from Box and ​@Aikokrishna Box for this week’s overview and demo. Also thanks to our guests who joined in the Q&A which is summarized below.  Recording  SummaryThe Importance of Defining Sensitive Content: ​@Ben Weiner from Box  kicks off the main discussion by highlighting that the first step in any security strategy is to define what constitutes sensitive content for the organization. Ben introduces the 'MVP' concept: understanding the Meaning, Value, and Purpose of a document. This foundational knowledge is crucial for determining the appropriate level of security, from public FAQs to proprietary design documents, and applying the correct access controls, watermarking, and governance policies. Ben explains the typical classification schema (e.g., Public, Internal, Confidential, Restricted) and emphasizes that once content is correctly labeled, the entire security lifecycle, including permissions, watermarking, and governance policies like retention can be aut

Upcoming webinar on 6/30/26: Mine Your Content for Intelligence: Accelerate Discovery and Automate Workflows with AIEnterprise content is a gold mine of valuable business intelligence, from terms, conditions, and customer obligations to invoice totals, onboarding data, and policy information. However, most of that mission-critical data remains trapped inside unstructured content like contracts, forms, PDFs, and scanned documents.Join our upcoming webinar, Mine Your Content for Intelligence: Accelerate Discovery and Automate Workflows with AI on Tuesday, June 30th, 2026 at 9:00 a.m. PT and learn how Box Extract, Box Apps, and Box Automate work together to simplify workflow automation and transform unstructured content into intelligent, actionable business processes.In this webinar, discover how organizations can:Leverage the power of AI to create, modify, and save metadata templates directly in Box Extract to add structure to extracted data. Configure and deploy Custom Extract Agents th

Thanks to Rutuja Rajwade and Matthew Terrell for yesterday’s overview of Box Agent. Also, thanks to our guests who joined and shared in the Q&A. Please see below for the recording and highlights. AgendaThe agenda focuses on the recently launched Box Agent, including an overview, live demos, and a Q&A session. Full recording here, scroll down for individual demos.   Introduction to the new Box AgentRutuja Rajwade provides an overview of the new Box Agent. She explains that previous iterations involved several foundational agents (e.g., search, Q&A) for specific tasks. The new approach consolidates these into a single, singular Box Agent capable of planning, iterating, and executing complex requests based on user content. AI HomeAI Home is a dedicated workspace for interacting with the Box agent, similar to other conversational AI tools. This interface allows users to ask questions, add knowledge sources like files and Hubs, and leverage advanced features like Pro Mode for de

Thanks ​@jrobbins ​@Scott Picanco Box for yesterday’s overview and demo of metadata extract and confidence scores.  Please see below for the recording, summary and deck.  Topics covered included metadata overview, Box extract updates and roadmap. Live demo of metadata extraction, AI guardrails and confidence scoring, and workflow for invoice processing. Plus live polling and Q&A.  Slide deck here     1. The Value of Structured Data in an Unstructured World​@Scott Picanco Box began by highlighting that while content is the lifeblood of modern organizations, 90% of this data is unstructured, making its value difficult to tap into. He explains that metadata (structured data about data) is the missing link that makes AI truly useful. Applying metadata effectively leads to better decision-making, powers smarter agentic workflows with tools like Box Automate, and dramatically accelerates content search and discovery.  2. Challenges with Traditional Data Extraction​@Scott Picanco Box  out

Thanks to Shuang Li and Veerender Nallamala for this weeks overview of Box Search 3.0 and also thanks to our customer guests who joined and shared in the Q&A. You can find the summary below, and full recording at the bottom. Summary Box Search 3.0: A New Foundation for PerformanceVeerender explained that Box Search 3.0 represents a major architectural shift in the platform's search infrastructure, designed to address common customer feedback regarding speed, the inability to find recently created files, and result relevance.  The new version, which has been rolled out to all customers (GA), focuses on three core improvements Quick Search Speed: A live demo compared the old and new infrastructures on a large-scale system with a billion files. The time for search suggestions to appear in 'Quick Search' was reduced from approximately 8 seconds to just 3 seconds. Full Search Reliability: The demo showed that complex 'Full Search' queries, which previously timed out without returning

At Cannes this year, one thing became increasingly clear:The conversation is no longer AI versus creators.It's becoming AI plus creators.Just months after public debates around copyright, training data, and the impact of AI on creative work dominated industry headlines, the tone on the Croisette felt noticeably different. Not because the concerns have disappeared—they haven't—but because the industry is confronting a new reality.Across Media & Entertainment, the discussion is evolving from whether AI will be part of the future to how it will be adopted responsibly.Studios, agencies, broadcasters, streamers, publishers, and rights holders are all asking similar questions:How do we accelerate workflows without sacrificing creative control? How do we protect intellectual property while enabling innovation? How do we govern AI access to content? How do we maintain provenance, rights, permissions, and compliance at scale? How do we ensure creators remain at the center of the process?Can

Thanks to ​@protella  ​@Marc Box Paige Vermeer and Bhaskar from Guidewire for this week’s overview of the Box and Guidewire partnership and live demo of claims automation. You can find the recording and summary below.Powerpoint slides here  Recording  Summary of the roundtable The session focused on how Box and Guidewire integrate to streamline insurance claims operations, with a specific emphasis on workers' compensation workflows, medical document extraction, and future roadmap developments like Agentic AI. Highlights: A live demo showcased how Box AI (powered by Gemini 2.5 Flash and Gemini 2.5 Pro) extracts structured metadata from complex medical reports and automatically populates core Guidewire forms. Real-time polling revealed that while most organizations are currently in the "partially automated" stage of claims processing, medical document reviews represent their biggest operational bottleneck. Consequently, there is interest in leveraging AI for key data extraction directly

Thanks to ​@Scott Picanco Box ​@Sue-at-Box ​@Roman Shevtsov ​@daria for today’s overview of Box Sign updates and features, also thanks to our guests who joined and shared in the Q&A. Please find the recording and highlights below. ResourcesPlease find attached the deck here  Recording Box Sign and Workday demo Recording                      Question for the community...What would you like Box to prioritize next for Box Sign? Please comment in the replies...  

Hi Community Members,We’re pleased to share the Q&A from our recent community roundtable on the latest on Box Sign, including the Box Sign and Workday integration. This post brings together the key questions from the session along with expert answers 🕵You can find the session recording and highlights here:📌 Hear the Latest on Box Sign Including the Workday + Box Sign IntegrationWe gathered a list of the frequently asked questions and answers from this Community Roundtable. Check them out below:  Question Answer Over 400 signatures for fitness center guest access pass waiver forms.   We have some users that like the ready sign link. If we use batch send, the sender sends out an email in advance giving everyone a heads up on what might look like a phishing email from an external sender noreply@box.com.   Ready sign link prevents 2 separate emails.         found this - https://support.box.com/hc/en-us/articles/10198995559699-Enabling-Custom-Brandin