I want a receipt for my $5,000 purchase of licenses. As my first time using it, I am disappointed that a receipt is not emailed or accessible after 17 minutes of hunting and pecking around your site. What am I missing?
Please email me a receipt for my purchase from 8-15-2025.
Others appear to have the same problem - do you?
👋 Hi
Invoices are typically generated within 24–72 hours after a purchase. For credit card payments, the invoice receipt is automatically sent to the registered Bill To contact on the account. If you haven’t received it yet, it likely means the invoice is still being processed. We truly appreciate your patience.
In the meantime, admins can set up an invoice folder to view Box invoices online once they’re posted, and invite collaborators—such as your Accounting Department—to access them. For guidance, please refer to Uploading Invoices to Your Box Account.
If you have any billing-related concerns that require an account review, feel free to reach out to our Billing team at billing@box.com.
Thank you again, and have a wonderful day! 😊
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