Hi @TravisPetit , welcome to the forum!

Looks like something is off in your config.json file.

The sub claim represents the box_subject_id and it should be your enterprise id if the box_sub_type is enterprise, which should be. As a side note you could also specify a sub type of user and the user id in the sub claim.

First I would check the config.json, here is a sample:

{

  "boxAppSettings": {

    "clientID": "fe...so",

    "clientSecret": "3N...xi",

    "appAuth": {

      "publicKeyID": "39749s1s",

      "privateKey": "-----BEGIN ENCRYPTED PRIVATE KEY-----\nMI...G\nlCE=\n-----END ENCRYPTED PRIVATE KEY-----\n",

      "passphrase": "fa...c3"

    }

  },

  "enterpriseID": "877840855",

  "webhooks": {

    "primaryKey": "zX...E0",

    "secondaryKey": "Ew...nf"

  }

}

Make sure your enterprise id matches (Admin console → Billing)

Another common error I make is to forget to re-authorize the JWT application every time I make a change to it’s configuration.

Make sure you have submitted your application under Authorization in the developer console:

And then on the admin console → Apps, under the custom apps manager, authorize the app:

This seems to be quite a popular use case, there are several posts on the forum mentioning the need to build a script to download data.

Just for fun here is an example, similar to yours, and ignoring the .gz files:

"""demo to download files from a box web link"""



import os

from boxsdk import JWTAuth, Client





def main():

    auth = JWTAuth.from_settings_file(".jwt.config.json")

    auth.authenticate_instance()

    client = Client(auth)



    web_link_url = "https://app.box.com/s/rf6p81j3o507e8c5saywtlc1p91f8po9"



    user = client.user().get()

    print(f"User: {user.id}:{user.name}")



    shared_folder = client.get_shared_item(web_link_url, "")

    print(f"Shared Folder: {shared_folder.id}:{shared_folder.name}")

    print("#" * 80)



    print("Type\tID\t\tName")

    os.chdir("downloads")

    items = shared_folder.get_items()

    download_items(items)

    os.chdir("..")





def download_items(items):



    for item in items:

        if item.type == "folder":

            if not os.path.exists(item.name):

                os.mkdir(item.name)

            os.chdir(item.name)



            # print the folder name

            print("-" * 80)

            print(f"\n\n{item.type}\t{item.id}\t{item.name}")

            print("-" * 80)



            download_items(item.get_items())

            os.chdir("..")



        if item.type == "file":

            print(f"{item.type}\t{item.id}\t{item.name}", end="")



            # check if item name ends with .tar.gz

            if item.name.endswith(".gz"):

                print("\t .gz skipped")

                continue



            with open(item.name, "wb") as download_file:

                item.download_to(download_file)

            print("\tdone")





if __name__ == "__main__":

    main()

    print("Done")

Resulting in:

User: 20344589936:UI-Elements-Sample

Shared Folder: 193110430595:INTERVAL_Metabolon_GWAS_summary_stats

################################################################################

Type    ID              Name

--------------------------------------------------------------------------------





folder  193712488944    M00053

--------------------------------------------------------------------------------

file    1134408152107   INTERVAL_M00053_formattedForMeta_sorted_chr_1.txt.gz     .gz skipped

file    1134416904386   INTERVAL_M00053_formattedForMeta_sorted_chr_1.txt.gz.tbi        done

file    1134408265055   INTERVAL_M00053_formattedForMeta_sorted_chr_10.txt.gz    .gz skipped

file    1134423566812   INTERVAL_M00053_formattedForMeta_sorted_chr_10.txt.gz.tbi       done

file    1134409796066   INTERVAL_M00053_formattedForMeta_sorted_chr_11.txt.gz    .gz skipped

file    1134417464230   INTERVAL_M00053_formattedForMeta_sorted_chr_11.txt.gz.tbi       done

file    1134414789727   INTERVAL_M00053_formattedForMeta_sorted_chr_12.txt.gz    .gz skipped

file    1134410779924   INTERVAL_M00053_formattedForMeta_sorted_chr_12.txt.gz.tbi       done

file    1134416678707   INTERVAL_M00053_formattedForMeta_sorted_chr_13.txt.gz    .gz skipped

file    1134418213051   INTERVAL_M00053_formattedForMeta_sorted_chr_13.txt.gz.tbi       done

file    1134417716501   INTERVAL_M00053_formattedForMeta_sorted_chr_14.txt.gz    .gz skipped

file    1134412411878   INTERVAL_M00053_formattedForMeta_sorted_chr_14.txt.gz.tbi       done

file    1134411158800   INTERVAL_M00053_formattedForMeta_sorted_chr_15.txt.gz    .gz skipped

file    1134417029597   INTERVAL_M00053_formattedForMeta_sorted_chr_15.txt.gz.tbi       done

Let us know if this helps

Hi @rbarbosa, thank you so much for your reply.

I do not have an authorization tab. Instead I have a ‘General Settings’, ‘Configuration’ and ‘App Diagnostics’ tab, as shown in this screenshot.

Am I doing something wrong? I chose JWT as an authentication method.

Thanks again.

Best

Travis

Hi @TravisPetit

That explains it!

Seems to me that either you have a free account or a “Personal Pro” account, that does not have the admin console or the application approval.

These accounts do not support CCG or JWT applications, only OAuth 2.0

We do have a free developer account that will enable you to do this.

You have a couple of options moving forward:

• Create a new free developer account and discard the existing one. Check your current usage, files, shared links, etc


• Use current account with OAuth 2.0 - Not ideal for scripting but doable

Help us understand which would you prefer.

Feel free to send me a private message with more details so I can identify your current account (is it the one associated with your forum user email?).

Hi @rbarbosa

I created a new developer account, and authorized a new JWT app. I can run your script now.

Thank you very much!

Best,

Travis

Perfect, happy to help!

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