Hi ​@MEL  Welcome to the Box Community! I certainly understand your concern regarding downloads and bandwidth.

We have implemented measures to ensure the integrity of the Box Service for our users. This in accordance with our Fair Use Policy and Box Terms and each individual or user is limited to a total usage of 1 TB of Bandwidth/per month. This policy outlines Box's expectations for the fair use of our services and applies to all users of the Box Service.

We’re saddened to hear that you’ve decided to close your account. To evaluate and process your request, please email cancel@box.com. You can also refer to this article to learn more about Canceling Your Box Account.
 

Regarding your download concerns, please continue working with our Product Support team on your open case. A support representative will reach out via email to address your concerns.
 

Wishing you all the best and stay safe! 

The cost of my account/mo is $48. We have had this box account for 7 years. We have paid to store and use our data for 7 years at $48.mo, it should not cost an additional $1056 to remove our data and close our account. Our business is closed.  This is really a terrible practice by Box and I don’t believe that removing our data at once should really disrupt Box’s ability to function for its many users!!

I tried to get box to alter the ability to download more than 1TB a month since I am closing my account. They will not budge on allowing download of more than 1TB/mo data when closing out an account.

This is really unacceptable/unfair business practice. 

Hi ​@MEL  Thank you for sharing your feedback regarding the download issue. We truly apologize for any limitations you’ve experienced. Please know that this approach aligns with a business decision, as we must ensure fair and equitable use of our services for all users.
 

I noticed that you have several open tickets with our Support Team. To ensure we address your download queries, we recommend continuing to work directly with them. We greatly appreciate your patience and understanding as we work to resolve this.