Discover answers to common questions about File Requests to enhance your experience on our platform.

Check out the Box File Request FAQ support article for a resource that will help you understand the process and optimize your file-sharing experience.

In this support article, you'll find answers to questions related to:

• Comparing the current and earlier versions
  
   Isn’t there already a Box File Request feature?
   Is there functionality in the earlier version of File Request (v1) that is not in File Request (v2)?
   What about links to an existing, older File Request?
   What about existing, older upload embed widgets?
   

• Creating a File Request
  
  Can I use File Request to upload folders?
  Can I map multiple upload zones to different folders?
  When a File Request is created will the expiration time of its link abide by the enterprise setting for shared links?
  I’m done collecting content! How do I delete my File Request form?
  Can I turn a File Request on and off?
  Can I view all of the file requests I’ve created that are active?
  What if there are one or more features I want to add to the new File Request experience?
   

• Receiving submissions
  
  How am I notified when someone responds to my file request and uploads content?
  Does File Request validate the email addresses of submitters?
  Can someone upload the same file twice in an upload zone?
  What if I get multiple files with the same name uploaded via File Request?
   

• Metadata
  
  Can I use more than one metadata template per File Request?
  What happens if there is an update/delete to a metadata template used in an in-flight file request?

   

• For Admins
  
   How do I report on who in my organization is creating File Request forms, how many are in use, and so on?
  How does File Request interact with IP allow lists?
  Does File Request work if a non-BVE enterprise sends a file request to an enterprise that has blocked app.box.com?
  Does File Request work if the user creates it in non-BVE and the the tenant changes the setting non-BVE to BVE?
  What if someone uploads malicious content?
  Are there any APIs for File Request, and what can I do with them?

   

Related Links

Introducing Box File Request

Using File Request to get Content from Anyone

Administering Box File Request