Hi Brian  Welcome to our community! Thanks for bringing this up to our attention.

Please email our Billing Team at billing@box.com so they can check your account status and help you with manual upgrade if necessary. You can provide the screenshot of the proof of purchase (with reference ID, payment, etc.)

For other concerns related to this purchase (e.g. payment queries, disputes, etc.), please contact Apple iTunes for further assistance.

I’ve also sent you a message related to your concern.

For account security, we have removed your email address on this post. Please refrain from posting your personal details to keep your account secure. Have a good one!