Skip to main content
Solved

need help - upgraded paid w apple//, no support@box.com // how to get help?

  • September 12, 2024
  • 1 reply
  • 31 views

Hi Jey

 

I paid 79 Apple throh the box app for an up grade annual.

 

Did not upgrade.

 

I have images to prove.  see attatchments.

 

There is no support@box.com

 

Can you help?

 

Brian

enc

 

Best answer by Jey Bueno Box

Hi Brian 👋 Welcome to our community! Thanks for bringing this up to our attention.

Please email our Billing Team at billing@box.com so they can check your account status and help you with manual upgrade if necessary. You can provide the screenshot of the proof of purchase (with reference ID, payment, etc.)

For other concerns related to this purchase (e.g. payment queries, disputes, etc.), please contact Apple iTunes for further assistance.

I’ve also sent you a message related to your concern.

For account security, we have removed your email address on this post. Please refrain from posting your personal details to keep your account secure. Have a good one! 🤗

View original
Did this topic help you find an answer to your question?

1 reply

Jey Bueno Box
  • Community Manager
  • 306 replies
  • Answer
  • September 12, 2024

Hi Brian 👋 Welcome to our community! Thanks for bringing this up to our attention.

Please email our Billing Team at billing@box.com so they can check your account status and help you with manual upgrade if necessary. You can provide the screenshot of the proof of purchase (with reference ID, payment, etc.)

For other concerns related to this purchase (e.g. payment queries, disputes, etc.), please contact Apple iTunes for further assistance.

I’ve also sent you a message related to your concern.

For account security, we have removed your email address on this post. Please refrain from posting your personal details to keep your account secure. Have a good one! 🤗


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings