Hi Brian  Welcome to our community! Thanks for bringing this up to our attention.

Please email our Billing Team at billing@box.com so they can check your account status and help you with manual upgrade if necessary. You can provide the screenshot of the proof of purchase (with reference ID, payment, etc.)

For other concerns related to this purchase (e.g. payment queries, disputes, etc.), please contact Apple iTunes for further assistance.

I’ve also sent you a message related to your concern.

For account security, we have removed your email address on this post. Please refrain from posting your personal details to keep your account secure. Have a good one! 

I paid for an upgrade through Apple but my account was never upgraded. I have been charged but received a message stating upgrade failed. The message disappeared before I could screenshot it. How do I resolve this issue immediately?

Hi ​@BoxUser1000, welcome to the Box Community! I’ve moved your post to this related topic.

Please refer to the response above in this thread for instructions on how to resolve your concern regarding the upgrade through Apple iTunes.

Feel free to reach out to us if you have any other questions or concerns. Have a great day!

Hi Jey Bueno Box

Thank you for your response and actions thus far. I have emailed billing@box.com. 
Are there any online instructions that can be provided in this form as well?

Thanks again for your help.