I have always been able to upload video files directly from my phone using the mobile BOX app and suddenly, I was unable to today. I have been able to directly upload from my phone for YEARS.

The error message I got said “Cannot upload this file type” --- but that doesn’t make any sense because it’s an .MP4 file and Box definitely does accept/support this file type.

File size was 238MB -- is there a file-size limit? I’ve uploaded this file-size successfully in the past.

Is anyone running into this same issue? Can this be fixed so I can efficiently upload capture videos directly to BOX once again? Appreciate it!