Hi ​@DBSmith378  Sorry to learn you encountered an issue logging in to Box. Allow us to assist!

There are instances that you’ll be asked to reset your Box account password. Usually, it’s when you’re collaborating with other Box users or applies to SSO-enabled enterprise. The administrator has either enabled Strong Password Requirements including external collaborators to access contents, Exposed Password Detection, or both.

Depending on your permission level you will be asked to reset your password when you first log in or within Box.

Please visit Enterprise Settings: Security Tab article to learn more about strong passwords, password requirements, and enable exposed password detection (for external collaborators).

If you are not collaborating and still having issue logging in after creating a strong password, please submit a ticket using the email you’ve registered to Box. Our Product Support will review the root cause and further assist you with your access.

We also appreciate your feedback and will consider it to continue improving our services. Thanks and have a good one! 

Yes, I’ve been assigned a Box account by a SSO-enabled enterprise.

I have now reset my password numerous times. Each time I get an email message saying my password has been “changed successfully,” and each time when I attempt to logon to my account I get the dreaded Reset Password dialog box directive because my “password has expired.”

What has truly expired is my patience. 

I found the solution. After I deleted browser cookie(s) stored by box.com and emptied the browser cache, I was able to get past the “Reset Password” loop and to log on. 

Hello ​@DBSmith378  That’s a relief! I was checking the possible cause of this and was about to inform you to reach out to your company IT or admin (if applicable) regarding SSO settings; or alternatively, have a ticket submitted so we can gather account-specific details and further investigate the issue.

Glad to know that you’re able to login to your Box account after clearing browser cache and cookies. 

Just for reference related to SSO and password reset in Admin Tools, kindly check this: SSO Users Are Prompted To Reset Their Passwords.

Please do not hesitate to reach out to us if you have other concerns. We’re eager to help!