End User Forum

新規アカウントを作成してアドレスでログインした際に送信されるPW設定のメールが届かない

I can't login because Box.com keeps telling me I need to change my password. I've now changed it twice and I'm stuck in a loop of frustration.BTW, the number of questions I have to answer to post this topic is unprecedented in my experience.

I’m using the Obsidian app to learn Mandarin, and it creates markdown files. I back it all up to Box.I came across a problem where I can’t create files with pinyin in the names. Mandarin has a lot of homophones, and I wanted to be able to organise them as they come up.As an example, take yi. It could be written yī, yí, yǐ, or yì, according to whichever tone it takes. However, I can’t create filenames using any of the variants with a tone as Box sees them all as ‘yi’, telling me I’ve already named a file this.I was hoping that someone, even if they aren’t using pinyin, might have needed to create names in languages that use diacritics of any other kind that might have generated this conflict.When I try it doesn’t change the tone mark over the word, but it does append my email address because there’s a naming conflict. If I put a third pinyin with another tone it does the same, but adds a 2 to the end of the email, and so on. This makes a mess within Obsidian.I don’t have any problem cre

Hi,In the office, we have three computers with Box Drive installed, and all folders are set to sync. However, some files are not syncing on one of the computers, while the other two computers sync the files and folders without any problems. When I check Box Drive, there are no error messages.I'm guessing the internet is not an issue here since the other two computers are syncing fine.I thought about logging out and logging back in to Box Drive, but I'm concerned about losing any unsynced files.Please help me resolve this issue.Thank you.

I am fairly new to Box. I would like to know how I can collaborate with Box?

My organisation recently migrated to Microsoft environment.We collaborate on documents with an organisation using box. Now I am trying to sign in to work in a document but it always redirects me to Google sign-in. I also changed my password, and tried using a new browser, incognito window etc. Nothing worked. I can’t access my account….

Box File Request gives you a fast and secure way to request and obtain files, plus associated metadata, from anyone. Watch this video to learn more about Box File Request:  ✍ Notes:\tYou must have a Box Business Plan account or higher to build a File Request form.  However, no one needs a Box account to access the finished form and upload content.\t\t\tAn external collaborator cannot create file request links, even if the collaborator is a co-owner or editor of the content.\t Check Using File Request to get Content from Anyone article for more details about:\tCreating your File Request Form\t\t\tContent Fields to add\t\t\tEmbedding File Request into an existing Web page\t\t\tFile Request and Security\t Related articles:\t👉 Introducing Box File Request\t\t\t👉 How Content Submitters View and Use File Request\t\t\t👉 Administering Box File Request\t\t\t👉 Box File Request FAQ\t Related community topic:\t👉 Box File Request: Request and Receive Content From Anyone with Ease\t Feel free to post your questions related

 Government agencies thrive on content, from tax documents to public service requests. With remote work on the rise, securing and complying with critical content is crucial. Learn how the Content Cloud can give your agency one secure place to manage the entire content journey across file creation, sharing, co-editing, signature, classification, and retention. Below are some of the Box features to help protect your content: 🔐 Zero trust - Power secure collaboration with built-in content security, plus identity and access management🛡️ Box Shield - Prevent data breaches with classification policies and intelligent threat detection📑 Box Governance - Manage document retention policies and conduct defensible discovery🔑 Box KeySafe - Maintain complete, independent control over your encryption key🌐 Global compliance - Comply with FedRAMP, StateRAMP, HIPAA, CJIS, and more📍 Box Zones - Address data residency obligations across multiple geographies Learn more here:👉 State and Local Governm

Hello dear box community, can you tell me why some of my files (excel) stored in box appear with my email on the file name:excelfile_08122 (juliens@myemail.com).xls thanks for your answers, Julien 

On Tuesday, I’ve shared the tips and tricks about general principles for writing good prompts. With clear and specific prompts, you can ask Box AI and get answers in seconds — from summarizing a lengthy research study to uncovering key findings across multiple documents. With Box AI-powered insights, you can make mission-critical decisions faster and with confidence. Check out this video and learn how to summarize content in just a few seconds!  👉 Learn more about Box AI Related articles:🔸 Box AI Principles🔸 Box AI Trust Furthermore, if you’re not registered yet, join us at BoxWorks 2024 to see AI innovations and learn more!

Box Hubs serve as a centralized resource for teams and departments within your organization, streamlining access to essential content needed for efficient work execution. By facilitating self-service access to essential information—whether for sales enablement, brand assets, account planning (or anything in between)—Box Hubs help drive greater value into every aspect of your business.With Box Hubs, teams will be able to: 🔶 Create a Hub in minutesNo need for IT or admin help. Select your files, and publish in a few clicks (no coding required!).\t👉 Check out this video on Youtube to learn how to create a new Box Hub and this article about creating new Hub.\t 🔶 Add existing Box contentOrganize files into easy-to-read content playlists (without having to move or copy files from folders).\t👉 Visit Adding Content to Box Hubs to learn more.\t 🔶 Keep content secureHub content is only available to its intended audience and retains Box’s enterprise-grade security, governance, and compliance.\t \ud83d

 Something I often go over with end users is how to make our shared links a little bit more secure.So, in this video I’ll demonstrate how you can add a password or an expiry date to your shared links with just a few clicks. This is a great feature for adding that extra layer of security when you share something.Let me know if you have any other questions in the comments!

Is there any way for us to make it easier for users to distinguish between personal folders and departmental folders?

💡Understanding how collaboration and shared links features work ensures you manage access effectively.This quick guide summarizes the difference between collaboration invites and shared links which would help you choose the best method that fits your needs:Collaboration:Invites individuals or external users to a file or folder\tRequires a Box account to access file or folder as a collaborator\tAllows users to view, edit, upload/download, and receive updates\tIdeal for long-term projects and detailed interactionShared Links:Provides a unique URL for access to specific files or folders\tNo Box account needed and users will not count towards seats used\tUsers get “read-only” access and won’t be able to make changes to your files\tCustomizable permissions and security settings\tBest for sharing content with internal or external users without editing rightsYou may also visit these articles for more details:Collaboration FAQsShared Links FAQs

I have many customers that are setting up their Box environments to optimize department level service accounts and folders to hold organizational information. This enables better content stewardship and ownership from the enterprise, and reduces risk.From a non-technical standpoint, what campaigns or messaging do you share with end users to encourage departmental uses (versus creating and utilizing personal folders)?

What exactly makes the infrastructure of Box in terms of data centers and public cloud services? Woudl it be AWS or Google? 

Hi all, I know many of our healthcare customers love Box for external collaboration for their research teams as Box is both a secure platform for PHI and has advanced collaboration permissioning.With classification labels, Box provides real-time user-facing alerts if someone accidentally tries to share a classified document with an external user, as opposed to other DLP tools that delete the content after it was already shared, and never notifying the user. Working with other universities on research is easy and secure, and integrations with tools Microsoft Office allow users to co-author in real time. I’ve also seen Box used in patient safety and quality departments as a PHI-approved repository for problem investigations and policy/procedure updates. RCAs, incident response proposals, and presentations can be edited and updated directly in Box with tasks and annotation, and then receive sign-off in Box with Box Sign.How else are healthcare organizations using Box? 

I have recently started testing Box Hubs + AI. I’ve created several project hubs which has been great for connecting all stakeholders in a project and being able to ask questions on demand. What other Hubs have others built that have provided productivity gains?

 Ever wondered how to make the most of file annotations in Box preview? in this video we go through how to add comments and annotations to specific places on files from right within Box! Let me know if you have any questions down below 

Trash? What on earth is “trash”? 🤔 As someone who speaks 🇬🇧UK English thankfully I don’t have use Google Translate on Box to find out. The native Box applications have support for a range of different languages and variations and it’s really easy to change to the one that suits you best. All you need to do is log in to Box and then click your profile picture (or initials if you haven’t set a picture yet) in the top right hand corner.  From there select ‘Account Settings’ and then you’ll see a range of options including your language. A screenshot of the account settings page showing the language dialogue box Flick that to the dialect of your choice and then choose ‘Save’.   Much better!Got a top tip to help others feel more at home in Box? Share it in the comments below. 

 When I try to access my account I receive this message. "Your password has expired. Enter your email address and we'll send you steps to create a new   password."  The problem is that I no longer have access to this email, as it no longer exists. Does anyone know how I can solve this problem, so I can regain access to my files?  Thanks in advancedE. Lopes

My computer is not syncing to Box, and I am unable to sign in.

In today's digital age, efficient collaboration and seamless file sharing are crucial for businesses and organizations of all sizes. Box offers a powerful tool called File Request, designed to simplify the process of collecting files and associated metadata securely. Whether you're managing projects, gathering client documents, or collaborating on team assignments, Box File Request provides a fast, user-friendly solution.Box File Request allows you to create customized web forms where individuals can securely upload files without needing direct access to your Box folders. Here’s a breakdown of its key features:User-friendly Interface: Using an intuitive drag-and-drop interface, you can quickly create a web form tailored to your needs. This form enables you to request files from anyone outside your organization without adding them as collaborators.\tMetadata Customization: Enhance the clarity and context of file submissions by adding metadata attribute fields. You can define these fields

Checkout our support site on steps to get started as a Box User, including video instructions.  Link Step 1: Logging into BoxStep 2: Navigating the All-Files pageStep 3: Creating a new workspaceStep 4: Sharing content with othersStep 5: Staying organized