End User Forum

Hi there everyone - one of our ex -team member box account have been the master folder which we save a lot of our work and now his access to box have been blocked as he have left some months back and we did not realise it until we could not access our files today. When we try to reset the password, the password reset did not come through, we are stuck now and support is not responding to our urgent request since a couple of hours back. What can we do?

i accidentally disconnected my email connections in my Gmail then when i register again in the same email my all files are gone

Anyone having problems with the latest update of BOX Mobile? I can’t scroll between photos I just get an eternal loading sign. Often it freezes in one photo and I can’t hit the X button to close out or switch to any other menu. I can acesss the menus but none of the buttons work. I’m at the point I have to close Box Mobile and reopen it every single time I want to switch to a new document. It that just my device or is this happening  elsewhere? Trying to decide whether to submit a ticket.

All of the Word and PDF documents that I have in my various Box folders are blacked-out when I try to view them.  What can I do to fix this problem?  Thanks for any suggestions! Mike

When I tried using it with a shared link,When I try to download a file, a pop-up like the one below appears.People can download without signing up or logging in.If this is displayed when sending to an external business partnerSome of you may be worried, "Do I need an account to download?"Please tell me how to eliminate this display. 

I am sending in my PC for repair. How do I stop syncing and remove the Box folders without losing the data.

My company is a Japanese company based in Japan.Can we use Box Sign for e-signing NDA and an outsourced contract with an engineer who is based in the UK?

Hi! I am trying to see if it’s possible in the desktop version of Excel when saving back to Box, to tag their my team via the Microsoft directory in specific cells. Unfortunately Box doesn’t allow me to do this. Is there a workaround? TYIA!

I am saving documents from ShareFile to Box.com. I need to double check that the migration is catching everything. To that end, I want to check the file count for every folder. I don’t see that option in Box. Very frustrating. Any tips appreciated.

新規アカウントを作成してアドレスでログインした際に送信されるPW設定のメールが届かない

I can't login because Box.com keeps telling me I need to change my password. I've now changed it twice and I'm stuck in a loop of frustration.BTW, the number of questions I have to answer to post this topic is unprecedented in my experience.

I’m using the Obsidian app to learn Mandarin, and it creates markdown files. I back it all up to Box.I came across a problem where I can’t create files with pinyin in the names. Mandarin has a lot of homophones, and I wanted to be able to organise them as they come up.As an example, take yi. It could be written yī, yí, yǐ, or yì, according to whichever tone it takes. However, I can’t create filenames using any of the variants with a tone as Box sees them all as ‘yi’, telling me I’ve already named a file this.I was hoping that someone, even if they aren’t using pinyin, might have needed to create names in languages that use diacritics of any other kind that might have generated this conflict.When I try it doesn’t change the tone mark over the word, but it does append my email address because there’s a naming conflict. If I put a third pinyin with another tone it does the same, but adds a 2 to the end of the email, and so on. This makes a mess within Obsidian.I don’t have any problem cre

Hi,In the office, we have three computers with Box Drive installed, and all folders are set to sync. However, some files are not syncing on one of the computers, while the other two computers sync the files and folders without any problems. When I check Box Drive, there are no error messages.I'm guessing the internet is not an issue here since the other two computers are syncing fine.I thought about logging out and logging back in to Box Drive, but I'm concerned about losing any unsynced files.Please help me resolve this issue.Thank you.

I am fairly new to Box. I would like to know how I can collaborate with Box?

My organisation recently migrated to Microsoft environment.We collaborate on documents with an organisation using box. Now I am trying to sign in to work in a document but it always redirects me to Google sign-in. I also changed my password, and tried using a new browser, incognito window etc. Nothing worked. I can’t access my account….

Box File Request gives you a fast and secure way to request and obtain files, plus associated metadata, from anyone. Watch this video to learn more about Box File Request:  ✍ Notes: You must have a Box Business Plan account or higher to build a File Request form.  However, no one needs a Box account to access the finished form and upload content. An external collaborator cannot create file request links, even if the collaborator is a co-owner or editor of the content.  Check Using File Request to get Content from Anyone article for more details about: Creating your File Request Form Content Fields to add Embedding File Request into an existing Web page File Request and Security  Related articles: 👉 Introducing Box File Request 👉 How Content Submitters View and Use File Request 👉 Administering Box File Request 👉 Box File Request FAQ  Related community topic: 👉 Box File Request: Request and Receive Content From Anyone with Ease  Feel free to post your questions related

 Government agencies thrive on content, from tax documents to public service requests. With remote work on the rise, securing and complying with critical content is crucial. Learn how the Content Cloud can give your agency one secure place to manage the entire content journey across file creation, sharing, co-editing, signature, classification, and retention. Below are some of the Box features to help protect your content: 🔐 Zero trust - Power secure collaboration with built-in content security, plus identity and access management🛡️ Box Shield - Prevent data breaches with classification policies and intelligent threat detection📑 Box Governance - Manage document retention policies and conduct defensible discovery🔑 Box KeySafe - Maintain complete, independent control over your encryption key🌐 Global compliance - Comply with FedRAMP, StateRAMP, HIPAA, CJIS, and more📍 Box Zones - Address data residency obligations across multiple geographies Learn more here:👉 State and Local Governm

Hello dear box community, can you tell me why some of my files (excel) stored in box appear with my email on the file name:excelfile_08122 (juliens@myemail.com).xls thanks for your answers, Julien 

On Tuesday, I’ve shared the tips and tricks about general principles for writing good prompts. With clear and specific prompts, you can ask Box AI and get answers in seconds — from summarizing a lengthy research study to uncovering key findings across multiple documents. With Box AI-powered insights, you can make mission-critical decisions faster and with confidence. Check out this video and learn how to summarize content in just a few seconds!  👉 Learn more about Box AI Related articles:🔸 Box AI Principles🔸 Box AI Trust Furthermore, if you’re not registered yet, join us at BoxWorks 2024 to see AI innovations and learn more!

Box Hubs serve as a centralized resource for teams and departments within your organization, streamlining access to essential content needed for efficient work execution. By facilitating self-service access to essential information—whether for sales enablement, brand assets, account planning (or anything in between)—Box Hubs help drive greater value into every aspect of your business.       With Box Hubs, teams will be able to: 🔶 Create a Hub in minutes    No need for IT or admin help. Select your files, and publish in a few clicks (no coding required!). 👉 Check out this video on Youtube to learn how to create a new Box Hub and this article about creating new Hub.  🔶 Add existing Box contentOrganize files into easy-to-read content playlists (without having to move or copy files from folders). 👉 Visit Adding Content to Box Hubs to learn more.  🔶 Keep content secureHub content is only available to its intended audience and retains Box’s enterprise-grade security, governance, and com