How to use Relay to reverse the flow of a document

Question

In most of the Box Relay demos, I’ve seen the happy path where a file is moved forward along as everyone agrees with the document. Is there a way to Reject a document and notify the originator and send the document back to an existing folder? I don’t immediately see a way to do this. Is there a standard template that addresses this?

Jey Bueno Box · Answer

Hi ​@DanMei👋 Welcome to the Box Community!In case of a rejection, you can:re-direct the workflow to a previous task outcome step (e.g. Go to outcome 1);assign a general task to another individual before redirecting to a previous task outcome step; orend the workflowPlease check outTask eventsandRouting your Workflow when a Task is Rejectedto learn more. You can use notification outcomes to apprise originator or stakeholders of key developments in workflow progress -- for example, when a process has ended or a file has been rejected.You can also visit these helpful articles related to Box Relay:Understanding Triggers and Outcomes in RelayCreating a New Workflow in RelayFeel free to reach out if you have other questions.💙

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