Cannot login - Invalid Captcha Response

Hi ​@bbinder 👋 Welcome to the Box Community! Sorry to hear you encountered an issue logging in. To help you resolve:

• Can you try to clear cache and cookies for your browser?
• Try logging in to your Box Account using different browsers.
• Try logging in to Box.com with add-ons or extensions disabled on your browser/s.
• Try connecting to a different network or internet connection.

If the issue persists, just to add some troubleshooting steps here, kindly check if these addresses are whitelisted on your firewall or proxy:

• captcha.boxcdn.net
• newassets-captcha.boxcdn.net

 
Box's login uses a captcha for security purposes and it's likely that your network is blocking said captcha, resulting in the inability to login. A block on our captcha URL means that there is likely a firewall or proxy that is not allowing one or both of the addresses provided above. 
 
You will need to reach out to an IT person that can configure this for you. Since the block is happening locally, it will need to be lifted or a rule needs to be put in place to allow the IPs listed on https://www.cloudflare.com/ips/. Once that is done, you should be able to login to Box.

Looking forward for best results! 🤗

Hi, my account looks to be compromised and it doesn’t exist anymore. Is there any way to restore it?

Thanks for bringing this up, ​@bbinder! I have submitted a ticket on your behalf for further investigation and to continue assist you.

Please keep an eye out for our support team’s response via email.

I look forward to have this sorted out. 💙