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Hi,

In the office, we have three computers with Box Drive installed, and all folders are set to sync. However, some files are not syncing on one of the computers, while the other two computers sync the files and folders without any problems. When I check Box Drive, there are no error messages.

I'm guessing the internet is not an issue here since the other two computers are syncing fine.

I thought about logging out and logging back in to Box Drive, but I'm concerned about losing any unsynced files.

Please help me resolve this issue.

Thank you.

Hi ​@boxuser360 👋 Welcome to Box Community! I certainly understand your concern regarding Box folders that are not syncing on one of your computers.

 

Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. For now, you may try to exit your Box Drive, check the unsynced files, and save it to your local storage.


Please visit Using Box Drive Basics for more details then navigate to Manually Resetting Box Drive  for step by step instructions.


If you are still having trouble, please open a support ticket for further troubleshooting.


Looking forward for best results! 🤗

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