I just downloaded the Box app for my MacBook. However, after completing the installation and trying to log in, when redirected to the browser for login, the app remains stuck and does not log in.
What is the solution to this issue? to be honest, it’s annoying.
👋 Hi
Are you referring to Box Drive? If so, and you are experiencing interface or browser issues when logging in, kindly try updating your browser or OS to the latest version. Please check our supported OS version for Mac.
If your system is already up-to-date and you're still unable to log in, you can try manually resetting your Box Drive. See Using Box Drive Basics > Manually Resetting Box Drive to learn more.
If you're still having trouble, please let us know so we can further investigate. We look forward to resolving this. 😊
Hi
Thank you so much for your warm welcome.
Yes, I am referring to Box Drive. However, I have already followed your instructions as mentioned above, but there is still no result.
Please kindly advise.
Hi
We need to determine the cause and further investigate the login issue you're experiencing with Box Drive. I have submitted a ticket on your behalf, and you should receive the case number in your email. Kindly check your spam folder if it’s not in your inbox. Our Product Support team will reach out to you to troubleshoot and provide assistance.
Also, to help isolate the issue and speed up the process, you may reply to the support ticket with the following information:
A screenshot of any error messages or a screen recording of your workflow replicating the issue. You can use this tool: Screencast.
The Box Drive version and the OS of the affected device.
When did the issue start?
Were there any recent changes or updates prior to this issue?
We appreciate your patience and cooperation in resolving this matter. 🤗
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
