How to access box with no more access to my email

Question

Hello, I have lost access to the email address I use for logging to my box account, I have tried with the provider ( Yahoo ) but the account has definitely been removed and can’t not be recovered and a new email with same address is not available.

I can provide another email address or a phone number and I can provide ID to prove my identity and of course I can provide my box account password.

I have very sensitive information that is very important for my business in my box session that I need to access.

Thanks for your help.

Message from Yahoo support : “

The Yahoo account [removed by moderator] has been deleted and can’t be restored or reactivated.

You can create a new Yahoo account at login.yahoo.com/account/create. For the application that uses this email for two-factor verification, you’ll need to use that application’s account-recovery or support options to update the email or verification method.

”

Jason S · Answer

Hi ​@Taraji,Welcome to the Box Community, and I’m sorry you’re locked out of your account, especially with important business files involved.If this is a managed Box account provided by your workplace, contact your Box admin or IT team. They may be able to update the email address on your account.If it’s an individual Box account, please contact Box Support through the support request form and explain that Yahoo permanently deleted the email address tied to your Box login. Box’s usual password reset and email-change steps require access to the email address on the account, so Support can advise whether any recovery options apply. You can also review Box’s guidance on changing an email address.For your security, don’t post your password, ID, phone number, or other sensitive information here. Provide any requested verification details only through Box’s official support process.

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