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Billing issue

  • Nov 2, 2026 2:27 PM UTC
  • 1 reply
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I am experiencing the same issues, I have created a ticket with no response.  upon entering credit card (s) to ensure no billing issues receive error stating additional verification required.  No response from support.

    1 reply

    Jey Bueno Box
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    • Jey Bueno Box
    • Community Manager
    • Nov 2, 2026 3:42 PM UTC

    Hi ​@jonathonconnolly, thank you for bringing this to our attention.


    We have checked your account on our end and ensure that your email is not blocked by a verification error. Could you please try updating your payment method online again? Your payment will process automatically once the credit card is successfully updated.


    Also, feel free to check out these helpful resources to keep your account up to date:


    If the issue persists or you need additional assistance, please continue working with our Billing team via your open support ticket. Please note that cases are handled on a first-in, first-out basis. We are currently experiencing a high volume of inquiries, but rest assured we will address your concern as soon as possible.


    We truly appreciate your patience as we get this resolved for you.

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