I got this "Error Trying to Add Email to Your Account"

Hi ​@SarahTCF1, welcome to the Box Community! Let me help you get this sorted out.

The "Error Trying to Add Email to Your Account" occurs because the email address you're trying to add is still associated with the canceled Box account in our system. Even though you deleted that account, the email address may not have been fully released yet.

Important note for Free Individual Accounts:

The email address used for the free account cannot be used in any Box account until 120 days after account deletion.

See How To Cancel Your Box Account / Subscription for reference.

How to resolve this:

Since an email can only be linked to one Box account at a time, you can fast-track this by reaching out to our Billing team to reactivate the canceled account. You can contact them at billing@box.com or call 1-877-729-4269.

Once they reactivate it, you can:

1. Change the primary email of that old account to a different, placeholder email.
2. Free up your preferred email address.
3. You can then successfully link it to your main account as a secondary email.

The error can also trigger if the system detects multiple attempts to add the email in a short window. If you tried adding it several times in quick succession, please wait at least 24 hours before trying the process again.

Thanks, and please feel free to reach out if you have any other questions!

Thank you!  There is always some way to get around these things!

I can also wait 120 days to add it - correct?

Thanks again,

Sarah

You're very welcome, Sarah!

Yes, that is correct. If you prefer to wait out the 120 days, the email address will automatically free up in our system, allowing you to link it to your current account. Please reach back out if you need anything else while you wait.