locked out

Hi ​@drrajeev ,

I’m sorry you’re having trouble getting into your account. Please try Resend Code on the verification screen. Since you’ve already checked spam and junk, ask your email administrator to check whether Box messages are being blocked or quarantined. They can allowlist noreply@box.com and Box’s email domains.

If the sign-in screen offers Use account backup code instead and you saved a backup code, you can use that to sign in.

If you still can’t access your account, contact your organization’s primary Box admin for help with 2FA. For a personal account, contact Box Support and select the option for users who can’t log in.

Jason - I am having the same problem exact problem and I have posted messages about this but received no reply.  Since Box has no support for its free accounts, how can I get someone from Box to check to see if the email address was added to their email suppression list and if so, remove the suppression.  There is no other explanation as none if our other users are having this and we’ve checked the email mail server, junk, etc. and all other emails are working.  Can you please let me know how to expedite this issue to someone at Box who can help? 

Carmen Caricchio

Hi ​@CarmenC,

I’m sorry you’ve been unable to get a response. I checked Box’s guidance: free accounts can receive technical support for login issues.

Please submit this through Box’s unable-to-sign-in support form. In the request, explain that you aren’t receiving email 2FA codes, include when you last requested one, and ask Support to check whether your address is on Box’s email suppression list. Mention that your mail administrator has already checked delivery and filtering. The suppression list is a possibility, but Support will need to investigate the cause.

You can submit the form without signing in. Box notes that an unsigned-in request may take longer to be assigned, so I can’t promise an immediate response or a specific turnaround time. If the form doesn’t work, reply here and tag a Box Community moderator for help getting the login issue to Support. Please don’t post your email address or verification codes publicly.