locked out

Hi ​@drrajeev ,

I’m sorry you’re having trouble getting into your account. Please try Resend Code on the verification screen. Since you’ve already checked spam and junk, ask your email administrator to check whether Box messages are being blocked or quarantined. They can allowlist noreply@box.com and Box’s email domains.

If the sign-in screen offers Use account backup code instead and you saved a backup code, you can use that to sign in.

If you still can’t access your account, contact your organization’s primary Box admin for help with 2FA. For a personal account, contact Box Support and select the option for users who can’t log in.