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Issue: External users can no longer open a password-protected Box shared link after being redirected to our enterprise Island Browser.

  • October 15, 2026
  • 1 reply
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External partners can no longer open a Box folder I share with third parties outside my organization through a password-protected shared link. Until recently, they could open the link. Now the link redirects them to our enterprise Island Browser (which they have access to). Any suggestions?

    1 reply

    Jason S
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    • Jason S
    • Box Employee
    • October 15, 2026

    Hi ​@SusanP,

    A redirect to Island Browser may point to a browser or identity configuration issue, especially if the recipients land in the enterprise browser rather than on Box’s shared-link page. Ask one recipient to test the link in a private window or a different browser, and check whether the URL changes before it reaches Box. If the link opens elsewhere, your organization’s IT team may need to review its browser redirect or URL-handling policies.

    Also confirm the link is still set to People with the link and that the enterprise’s shared-link settings haven’t changed. A change to those settings can affect existing links. If the redirect happens in multiple browsers, contact Box Support with the link type, the redirect URL, and when the issue began.

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