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Issue: External users can no longer open a password-protected Box shared link after being redirected to our enterprise Island Browser.

  • Oct 15, 2026 3:51 PM UTC
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External partners can no longer open a Box folder I share with third parties outside my organization through a password-protected shared link. Until recently, they could open the link. Now the link redirects them to our enterprise Island Browser (which they have access to). Any suggestions?

Best answer by Jason S

Hi ​@SusanP,

A redirect to Island Browser may point to a browser or identity configuration issue, especially if the recipients land in the enterprise browser rather than on Box’s shared-link page. Ask one recipient to test the link in a private window or a different browser, and check whether the URL changes before it reaches Box. If the link opens elsewhere, your organization’s IT team may need to review its browser redirect or URL-handling policies.

Also confirm the link is still set to People with the link and that the enterprise’s shared-link settings haven’t changed. A change to those settings can affect existing links. If the redirect happens in multiple browsers, contact Box Support with the link type, the redirect URL, and when the issue began.

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    Jason S
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    • Jason S
    • Box Employee
    • Answer
    • Oct 15, 2026 6:32 PM UTC

    Hi ​@SusanP,

    A redirect to Island Browser may point to a browser or identity configuration issue, especially if the recipients land in the enterprise browser rather than on Box’s shared-link page. Ask one recipient to test the link in a private window or a different browser, and check whether the URL changes before it reaches Box. If the link opens elsewhere, your organization’s IT team may need to review its browser redirect or URL-handling policies.

    Also confirm the link is still set to People with the link and that the enterprise’s shared-link settings haven’t changed. A change to those settings can affect existing links. If the redirect happens in multiple browsers, contact Box Support with the link type, the redirect URL, and when the issue began.

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