Adding secondary email

Hi ​@Mary Claire Mulligan, thank you for reaching out! This is a common point of confusion, and the good news is there's a straightforward fix.

When you receive a Box collaboration invite to your secondary email, Box routes that invite to whichever Box account that secondary email is linked to. If that email isn't linked as a secondary or alias to your primary Box account, the invite may be going to a separate account, which is why you can't see the shared file.

The invite may have gone to a different account. To resolve, please ask the person who shared the file to:

• Remove the existing collaboration
• Re-invite you using your primary Box email address

💡 Pro tip: Always ask collaborators to send invites to your primary Box email address to avoid this issue. 

Reference: Unable to Access Content - User Signed into Wrong Account

Hope this helps! Feel free to connect with the broader Box community for peer support. If the issue persists after following these steps, don't hesitate to submit a support ticket to our Product Support team. Click here if you are unable to submit a case. Thank you!