Box Platform

  I receive the error when trying to add a group to a collaboration :403 - “The request requires higher privileges than provided by the access token”. But when I try to add a user, using the user's email, it works fine with the same token. Note: I’m using a Client/User Authentication App, and although the app does not have the “manage_groups” scope, it has “root_readwrite” (which, according to the docs, should be enough to create collaborations).Am I missing something?Request body:{ "item": { "type": "file", "id": "xxxx" }, "accessible_by": { "type": "group", "id": "xxxxx" }, "role": "viewer" } Thank you.

We use a dynamic stamp on invoices for coding, with boxes set aside for approvers to initial. When I send such a document out to 2 signers, the signature image of the first signer appears underneath the dynamic stamp, while the image of the second/final signer appears on top of the stamp (as desired). Short of flattening the documents before send, is there a way to ensure all of the signatures/initials display above the stamp in the final PDF? Thanks,Phil

Hi, I just added this non react script to our Blazor site and it is complaining that React is not defined.  Could you please check to make sure the correct script has been uploaded?<script src="https://cdn01.boxcdn.net/platform/elements/23.0.0/en-US/uploader.no.react.js"></script> 

We need to transfer files in blocks of a maximum of 5 MB.This is a proxy limitation (payload max of 5 Mo) We also need to transmit files ranging from 5 to 20 MB in blocks. Do you have a method or capability that allows us to transfer a file of less than 20 MB in blocks of up to 5 MB?

I’m using the box-sdk-gen to download files from box.  Some of the files are quite large.  With larger files we are experiencing timeouts.  Is there anyway to prevent timeouts.  Are there server configuration changes we need to make or are there settings in the sdk that we can change that might stop the timeouts from happening.   

Hello there,I am working on integrating Box to Salesforce with account H*******@***.com, but give me service account null error. Can you help me to fix it?Thanks very much,Xin Ma

Hello,I'm trying to download big files in chunks using the API, but no matter how I hit the API, if it's by using de c# SDK or by a plain HTTP Client, always is returning me no more than 3600 bytes per call.This is not the entire code, but a summarizes what I'm doing. Here I'm trying to download first chunk of 99999 bytes. but It's returning just around 3600.var config = new BoxConfigBuilder(..);var session = new OAuthSession(..);var boxClient = new BoxClient(config, session);var folderId = 1234;var items = await boxClient.FoldersManager.GetFolderItemsAsync(folderId, int.MaxValue, fields: new List<string> { "size", "sha1", "name" });var item = items.First(); //--> Unique 10GB itemvar url = await boxClient.FilesManager.GetDownloadUriAsync(item.Id);using HttpClient client = new HttpClient();using var boxStream = await client.GetStreamAsync(url);

Hello,I’ve have setup Box Sign request from template in saleforce, currently the sender of the sign request is viewer by default, is there a way to setup a template that the sender is always the first signer of the template?

When we add showAnnotations:true for BoxUiElementsPreview box ui element, we need to mask the annotations call that is being fired /annotations call with our masking url but annotations call is not coming in request interceptor at all to mask it like other calls like comments, etc on preview.how we can resolve it as other calls we are able to mask fired from preview except annotations call.

Hi,  We are exploring Box sign and we have documents coming externally and would like to initiate those documents from box sign but we are not sure how we can dynamically create sign template tags on it. Any references will be appreciated Thank you

We are currently working on Deploying Microsoft Sentinel, and I’d like to get the data connector for Box working, Microsoft’s documentation is sparse and vague (feigning surprise!). In combining both their docs and Box.com, I think the issue is what is needed for the JSON input parameters, nothing I’ve seen so far has given me specifics. Has anyone been able to implement this successfully? Thanks! Mike

While trying to get the folder using get foldes APIhttps://api.box.com/2.0/folders/313364836563 I am getting following response{    "type": "error",    "status": 404,    "code": "not_found",    "help_url": "http://developers.box.com/docs/#errors",    "message": "Not Found",    "request_id": "1cpjxci01o6wztvh"}

We’re currently using the /folders/trash/items endpoint to get trashed items. When I recover them, I use the GET files and GET folder endpoint to sync my files in Box. It appears the modified_at date doesn’t update when a file/folder is restored thus the file/folder never gets restored as undeleted in my system.Is there another way to retrieve files/folders that have been restored from the trash? 

What's in the roadmap for optimizing the Box API's + documentation for "vibe coders" to quickly build with Box? 

Hello Sir/Madam,We would like to set which file extensions should be allowed on upload to box folders. We are sending app user tokens to browsers. The browser passes the token to Box UI Elements, i.e. the Uploader element. We can customize JS scripts to only allow a list of file extensions. However, is it possible to do it through box settings so that they can’t use the token maliciously to upload files with unauthorized extensions? I can see that in Governance / Content Security / Policies we can set which file extensions are forbidden, but I’m searching for the opposite: setting which file extensions should be allowed.Does box support this feature, or is there a workaround (through collaboration settings for example)? Thank you for your time,Sincerely,Antonin Marxer 

Hi, I’ve been working with the Java SDK and am trying to use the FileRequest copy method to apply an existing template to file requests to new folders. This is the example code I’ve been following:https://developer.box.com/guides/file-requests/copy/But the template doesn’t seem to be copying over correctly. Could there be an issue with the Java SDK?Thanks!

Hi Team,We are planning to develop an integration between Box and Zoho Cliq.Use Case:We are trying to fetch both team folders and personal folders of a user through the API. However, we couldn’t find any specific endpoint that directly supports this.Currently, we are able to fetch all files and folders in the root directory using the /folders/0/items endpoint. Is there any recommended workaround or approach for specifically identifying team folders (i.e., folders shared with groups)?

Hi,I’m running an API Call to upload a PDF file to Box. I get the PDF URL from another API call to another software, and then input the URL into this apex class, it downloads it and uploads it into Box folder of specific folder Id which I input. For some reason, everything works, but the file that comes into Box is not PDF and is of unsupported file type (can’t be opened or downloaded). Can anyone find what my error could possibly be? public class HV_BoxPDFUploader {    @InvocableMethod(label='Upload PDF to Box' description='Uploads a PDF from a URL to Box using Box Toolkit')    public static List<Result> uploadPDFToBox(List<Request> requests) {        List<Result> results = new List<Result>();                for (Request req : requests) {            Result res = new Result();            try {                // Download PDF content                Http http = new Http();

Join us for a webinar dedicated to developers, where we will explore the generated Box SDKs. You’ll see several code demos of Box SDKs in Python, .NET, and TypeScript both on the server side and within a web browser. Learn tips and tricks, get to know new convenience methods, compile-time issue detection, and get to know exciting new features coming soon.Join on April 15th, and choose a time slot that works best for you.Register here: https://events.box.com/box-webinars/box-sdk-webinar-2025See you soon!

I referred the API documentation from link below:https://developer.box.com/reference/get-users/#param-user_typeAccording to the documentation, I should be able to fetch external users by passing the value "external" to the "user_type" query parameter in the "/users" API. However, when I tried this, it returned an empty list, even though I know there are external users in my account. I have attached screenshots for your reference.External User tab UIPostman API responseCould you please clarify if any limitations with the a

We are looking to automate the process of adding users to segments within an Information Barrier using the Box API, as we anticipate frequent additions to each segment. However, we are encountering issues during implementation.When attempting to add a user to a segment while the Information Barrier is in the "enabled" state, the API returns a 409 Conflict response.The API endpoint we are using for this operation is: POST /shield-information-barrier-segment-members.We understand from the documentation that modifying segment members is not allowed when the Information Barrier is in the "enabled" state. Could you provide guidance on the recommended approach to edit segment members via the API under these circumstances? Is there a specific workflow we should follow to handle this?

Hello dear box.com support team, Perhaps someone here can help me… but first, some information: TB: 115.6.1 (64-Bit) OS: Windows 10 Account Type: POP Mailbox Provider (split): SMTP marec.de (own domain) / POP (Incoming server:) gmail.com Storage Service (the one that is / isn’t working ;)): box (box.com) AV: Windows Defender Firewall: Windows Defender (and Fritzbox) On the subject: For many years, I have been using the Box (box.com) add-on with Filelink (from a certain attachment size). It has always worked great. However, for some time now, the upload always fails, I can no longer use Box (box.com) in conj

Hello, I'm trying to integrate with Retool to sign some documents via API, I've already created the app and granted all necessary scopes for it.The problem is with the OAuth2 authentication, when I authenticate with Retool, it successfully generates the access token, but it didn't grant the sign scope, even when I (on purpouse) write the scopes when I request the access token.When I try the developer token it works fine.

Hi Box Community,I hope this message finds you well.As part of the BOX redesign in our organization, I worked on redesigning the BOX API Python code. Here is an overview of the code logic and the challenges faced:Code LogicPython code is invoked. Checks for the specific folder ID and retrieves the total number of files available. Creates a loop with a batch size of 100. Executes the download command.Scenario100 files, each with a size of 150 MB, were present in the BOX folder ID.Challenges FacedDuring the download, 96 to 97 files are downloaded with full size, but 3 to 4 files are downloaded with 0 MB size.Workarounds ExecutedPost-download of each file the script revalidates the file size. If the file size is 0 MB, a retry for the download is executed. This worked fine even for large

Hi Everyone,Need to have any documentation about the default expiration period for a JWT requested through private key default expiration period.Best Regards