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Question

How to Edit Segment Members via API When the Information Barrier is Enabled?


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We are looking to automate the process of adding users to segments within an Information Barrier using the Box API, as we anticipate frequent additions to each segment. However, we are encountering issues during implementation.

When attempting to add a user to a segment while the Information Barrier is in the "enabled" state, the API returns a 409 Conflict response.
The API endpoint we are using for this operation is: POST /shield-information-barrier-segment-members.

We understand from the documentation that modifying segment members is not allowed when the Information Barrier is in the "enabled" state. Could you provide guidance on the recommended approach to edit segment members via the API under these circumstances? Is there a specific workflow we should follow to handle this?

Thank you in advance for your support!

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