I realize this is probably the wrong forum. And I am sure I am overlooking something simple - but I am having an issue with new users view of folders within Box. I haven’t had this problem in the 2+ years we have been using Box and I have spent more time than I care to admit trying to figure it out.
For the last two years my existing users will navigate to the folders in Box via the path - All Files>Salesforce Root Folder>Object Folder>Record Folder. All collaboration is granted via the Box for Salesforce integration. They don’t have collaboration rights granted to anything but the selected Record Folders - but they are housed in the above tree and makes their All Files page much cleaner.
The issue is that my recent new users (last 2 months) are not getting this same tree. Instead it is All Files>Record Folder. And results in a cluttered mess on their All Files page. Ultimately they can still get the folders and files they need to do their job - but the user experience isn’t great.
Outside of granting them viewer privileges to the root folder I can’t figure out a solution (and that isn’t an option). I have confirmed group affiliation and profiles to match between existing and new users. And can’t tell any difference other than the date of their user creation. Any one have any thoughts on what triggers them to fall under the tree?
