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Hello,



I’m using the cloudsync by synology for mirroring files.



On 29/11/2023, I have noticed that one or two out of ten files are synced after 4 hours since the files was uploaded to the Box(Others was synced immediately).


That problem persists for half a day.



After some investigation, I have got to know that cloudsync uses the box event api and the event was delayed.


I got the event data below by calling the api using curl command.


The event data shows that recorded_at is about 4 hours later than created_at.



{

"type": "event",

"event_id": "6a6e8892b56aa016e60dac75973e3c16ac06148f",

"created_at": "2023-11-29T23:42:29-08:00",

"recorded_at": "2023-11-30T03:43:23-08:00",

"event_type": "ITEM_UPLOAD",

"session_id": "v5wegwhkd6bo63sk",

...



Now, I have the following questions below.



How often does similar event delay occurs?



How long is max expected event delay?



Regards,

Hi,



I think support is better qualified to answer this question. Please use the link below to open a support case.



https://support.box.com/hc/en-us/requests/new



Best regards


Hi,



Thank you for your response. I appreciate it. Understood



Regards,


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