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Request timeout on downloading via API

  • April 16, 2024
  • 4 replies
  • 124 views
U

Hello


Getting exception


“Request timed out” since Friday 4/12 through today on downloads


using Box C# client


var stream = await client.FilesManager.DownloadAsync(BoxID);


On Saturday could not download any files


Now it seems after program start, 1 or 2 downloads in a row work fine and then it hits a wall, restarting program over and over is the short term fix.


Integration has been in place since 2020


Program has not changed lately


Can access Box.com UI fine and download files too.


Thank You!

4 replies

rbarbosa Box
  • rbarbosa Box
  • Developer Advocate
  • 553 replies
  • April 17, 2024

Hi @user232, welcome to the forum!


I would urge you to open a support ticket with Box.


https://support.box.com/hc/en-us

U
  • user232
  • Author
  • New Participant
  • 2 replies
  • April 17, 2024

So, from what I can tell, I can’t open a ticket. The large partner we submit files to is a paying customer, we are not.

rbarbosa Box
  • rbarbosa Box
  • Developer Advocate
  • 553 replies
  • April 17, 2024

You can open a support ticket.


Go to the link from the previous message and make sure you are logged in.


Then navigate to the support forum


There should be a new post button:


image


This is my free developer account.


Let me know if you were able to create the support ticket.

U
  • user232
  • Author
  • New Participant
  • 2 replies
  • April 17, 2024

Thanks, I posted an entry to the support forum

Reply


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