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Hi,

We’re under the business subscription.

Via the Web UI, we have the option to ask a question or summarize a file using AI.

Trying to use the ask API (/ai/ask) via postman, I get back status: 403, code: insufficient_scope and message: The request requires higher privileges than provided by the access token.

In the scopes (Scopes - Box Developer Documentation), there is a scope for AI APIs, ai.readwrite, though in my box integration setup it is not listed as an option to be added to the app scope being used. For a test, even after enabling all scopes, its the same.

If I try to add this scope via the postman scope config options (see screenshot below), and regenerate the Access Token, than get “Authentication failed” with “Error: invalid_scope”, probably as it does not correlated with the scopes for the app integration (client_id and secret) being used.

Any idea how this scope can be added? Is that maybe restricted for the business subscription? If so, what is the min subscription needed for it?

Thanks,

JS.

The `insufficient_scope` error and the `ai.readwrite` scope's absence in your Box app setup indicate that your current "Business subscription" likely **does not have the Box AI feature enabled**. Box AI capabilities are typically an **add-on or exclusive to higher-tier Enterprise plans**. To access these APIs, you'll need to contact your Box account administrator or Box Sales to inquire about enabling Box AI for your organization's subscription.

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