Hello Team,

We have successfully configured the Box Authorization Service and are able to collect data from Box accounts that have a small number of collaborators (less than 5).

However, when attempting to collect from accounts with a large number of collaborators (for example, 92K or 140K), the collection fails after about 5–10 minutes with the following error:

Error: “Error loading evidence file”

Upon logging the exception details, we observed the following:

Exception Type: System.Net.WebException
Message: The operation has timed out

Details:

• Box Authorization Service: Configured and validated successfully

• Works as expected for low collaborator counts

• Fails consistently for high collaborator counts (tens of thousands)

• Error occurs during the collection phase after several minutes

• Exception indicates a possible timeout or performance limitation

Request for Guidance:

• Are there known limitations or thresholds in Box when handling accounts with a very large number of collaborators?

• Any recommended configurations, timeout settings, or pagination strategies to improve stability?

• Has anyone implemented workarounds or retry mechanisms to handle such large collaborator lists efficiently?

Any insights or suggestions from the Box engineering or user community would be greatly appreciated.

Thank you.