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API Call Limits: Are Non-Chargeable API Calls Included in the Monthly Cap?

  • September 12, 2024
  • 1 reply
  • 166 views

As I understand it, the Enterprise plan includes a limit of 100,000 API calls per month. Upon reviewing the Admin Console, I noticed there are "Chargeable" and "Non-Chargeable" API calls. Could you please clarify if "Non-Chargeable" API calls are also counted toward the 100,000 API calls per month limit?

Best answer by Jey Bueno Box

Hi Kenji 👋 Welcome to our community! Great to see you here. 🤗

Our Enterprise plan indeed provides a limit of 100,000 API calls per month. To learn more about chargeable and non-chargeable API calls, you may reach out to our Sales Team via these channels:

  • Email: Sales@box.com
  • Phones: US 1-877-729-4269 (toll free number for outside US can be found in our pricing page)
  • Chat: Visit our pricing page > Click the chat window on the bottom right part of the website
  • Online form and have our Sales Team reach out to you

I’ve also noticed that you’ve already got in touch with our Product Support through a support ticket. You may reference both the case and this community forum for your concern.

Looking forward for excellent results! 😎

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1 reply

Jey Bueno Box
  • Community Manager
  • 306 replies
  • Answer
  • September 13, 2024

Hi Kenji 👋 Welcome to our community! Great to see you here. 🤗

Our Enterprise plan indeed provides a limit of 100,000 API calls per month. To learn more about chargeable and non-chargeable API calls, you may reach out to our Sales Team via these channels:

  • Email: Sales@box.com
  • Phones: US 1-877-729-4269 (toll free number for outside US can be found in our pricing page)
  • Chat: Visit our pricing page > Click the chat window on the bottom right part of the website
  • Online form and have our Sales Team reach out to you

I’ve also noticed that you’ve already got in touch with our Product Support through a support ticket. You may reference both the case and this community forum for your concern.

Looking forward for excellent results! 😎


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